Test Center Administrator

AMIDEAST/Lebanon is recruiting a Test Center Administrator to conduct all day-to-day aspects of test administration for a range of standardized tests in adherence with client procedures and regulations to meet the department’s targets and objectives. Position Description The Test Center Administrator would be part of the Testing department that administers thousands of language, aptitude, achievement, and professional qualifying exams each year in Lebanon for diverse partner organizations, including Educational Testing Service (ETS), Prometric and other companies. The Test Center Administrator will handle various responsibilities and duties, which include:   Conduct Computer-based test (CBT) administrations effectively by achieving 100% compliance on client testing regulations Ensure professional and fast check-in process for CBT candidates according to Prometric guidelines Maintain all of Prometric’s CBT testing standards to achieve 100% pass rate on all audits Conduct paper-based test administrations (including ITP, TOEIC, TFI and any other paper-based tests)  inside the office and offsite by achieving 100% compliance on client testing regulations Handle test registrations efficiently and cost-effectively Provide exceptional customer service and handle customers’ inquiries promptly and professionally File documents and keep records organized, up-to-date and secure Support meticulous SAT registration and test administration processes Provide accurate and timely customer support to all testing examinees   Required Qualifications   Bachelor’s degree in Psychology, Education, Business, Public Administration or other relevant field 1-3 years of experience in administering tests Excellent organizational, customer service, communication, and time management skills Ability to follow regulations and policies thoroughly High attention to detail Commitment to high ethical standards Excellent computer skills, including MS Office Willingness to accommodate work schedule to the schedule of tests being delivered, including working on weekends, as needed Lebanese citizenship Fluency in English and Arabic is a must Available to start work in July Interested candidates should send a resume and cover letter to lebanon@amideast.org with the following in the subject line: “Test Center Administrator.” Please also include the names and contact information for three references.