Icla Ssu Information Field Assistant(5 Positions)

Generic responsibilities Develop and manage a weekly activity plan for the provision of information sessions to NRC shelter beneficiaries at the household level, under the supervision of the ICLA SSU Information Field Officer; Conduct monthly visits to NRC shelter beneficiaries according to agreed procedures and work-plans and work actively to prevent and resolve disputes at NRC shelters. Gather information on activities being implemented by other humanitarian actors in area where NRC works, and provides it to the ICLA SSU Information Field Officer in order to maintain a clear, comprehensive and up-to-date written mapping of services; Provide information and counselling to beneficiaries on how to access basic services through individual and group information sessions conducted to NRC shelter beneficiaries at the household level, and to other beneficiaries at NRC centres or other humanitarian organisations and through outreach, in accordance with ICLA structure and guidance, and agreed workplans Provide information and counselling to beneficiaries on legal issues (on legal status, civil documentation, including birth registration, and Housing, Land and Property rights), in accordance with ICLA structure and guidance, and agreed work-plans Consistently use agreed templates and tools to document ICLA's activities in the field and to collect relevant data on NRC shelter beneficiaries, including outcome monitoring data. Provide inputs to ICLA reports on activities in South Lebanon and on gaps, challenges and opportunities and suggestions as how to respond to them, as required by the Information Field Officer and ICLA Coordinator. Identification and referral of protection cases among NRC shelter beneficiaries. Work cooperatively with the beneficiaries and other relevant stakeholders. Responsible for ensuring that he / she understands and applies protection principles and NRC guidance to daily activities.         Specific responsibilities In close liaison with the Legal Field Officer (and / or legal focal points, as relevant), arrange appointments with ICLA lawyers and appropriately manage ICLA's legal assistance cases, in accordance with ICLA structure, guidelines and principles. Provide inputs to the ICLA SSU Information Field Officer on information, legal and protection needs of target communities that are identified during the course of information and counselling activities; Undertake monitoring and evaluation activities to ensure the satisfactory progress, quality, efficiency and accountability of ICLA's activities in South Lebanon, in accordance with the agreed monitoring and evaluation plan for South Lebanon Contribute ideas and enthusiasm towards ensuring a positive morale and professional satisfaction amongst the ICLA team in South Lebanon Participate in team meetings with the ICLA team in South Lebanon, exchanging information and discussing ICLA's response to challenges and identifying lessons learned Build and maintain positive and effective relationships with colleagues in other NRC core competencies (Shelter, CCB, Education and WASH) and departments, and, as relevant, find ways of collaborating to further enhance the effectiveness of NRC activities in South Lebanon   Liaise on a working-level with other humanitarian actors in order to coordinate activities and exchange information, including attending meetings in close liaison with the ICLA SSU Information Field Officer and ICLA Coordinator; Assists in maintaining positive relationships with focal points in host and beneficiary communities through timely and clear sharing of information; Identify, train and work closely with Information Focal Points from the refugee and the host community to ensure that NRC shelter beneficiaries have access to information and legal assistance. Undertake routine administrative tasks, as requested by the ICLA SSU Information Field Officer and ICLA Coordinator; Responsible for ensuring that he / she understands and follows NRC security and safety guidance at all times; Name and organise ICLA project documents in a timely manner and in accordance with the ICLA filing structure and principles of confidentiality and protection Assists in following established referral pathways and procedures in South Lebanon   Critical interfaces By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are: ICLA’s information field assistant will work closely with other NRC employees, including Shelter, Education, CCB and WASH teams.   1.      Competencies Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:   1. Professional competencies These are skills, knowledge and experience that are important for effective performance.   Generic professional competencies: A Bachelors’ degree in Law, International Relations or Social Sciences (desirable) Knowledge of English is essential Minimum of 1 year of relevant work experience in a busy organization. Experience in conflict resolution (highly desirable) Experience working in similar positions  in the humanitarian / development sector (desirable) Experience in legal and / or protection work in a humanitarian context (desirable) Experience of providing information and counselling services (desirable)   2. Behavioral competencies Handling insecure environments Planning and delivering results Working with people Analysing Communicating with impact and respect Coping with change Ability to work under pressure and to be flexible Ability to work independently, and to be proactive in seeking support when needed Ability to communicate effectively orally in Arabic (essential) and in English (desirable) Proficiency in use of computers and Microsoft Office software (Word, Excel, PowerPoint)   2.       Performance Management The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: •             The Job Description •             The Work and Development Plan •             The Mid-term/End-of-trial Period Performance Review Template •             The End-term Performance Review Template •             The NRC Competency Framework