Ict Supervisor

Together with the Logistics Coordinator, analyze the ICT needs of the mission, draw up a draft of the ICT budget, and design an adapted strategy aiming to optimize the investment on information and communication technology. Compares quality of equipment, software and internet providers/services, in order to optimize buying decisions and to ensure local assistance. Identify and implement Information management practices to enhance the mission system’s effectiveness and reliability (development, check up, deployment of applications, systems or new ITC standards, etc.). Plan and provide network security to ensure that appropriate access control is used internally on the LAN/WLAN’s, and to prevent intrusions. Provide help desk support and training to users (on software, hardware, telecom problems, etc.) in order to satisfy their needs, ensure fluent communications in the mission as well as the correct use, maintenance and running of IT equipments and networks. Manage and provide corrective and preventive maintenance activities (check up, cleaning, etc.), managing and updating a small stock of spare parts and replacing obsolete materials when necessary, of ICT environments, telecom and hardware equipments, according to MSF policies and procedures in place at any time. Manage and provide updating and upgrading activities in order to ensure that all the users and their equipments on the network are standardized with respect to virus protection, software, hardware and network configuration. Ensure questions and problems related to ITC are solved (if appropriate, according to MSF policies and procedures in force at any time). Register, reports and refer unsolved questions and problems, as well as unusual requests, to the respective support units in order to actively provide solutions and ensure quality standards. Manage and execute security management protocols (backups, anti-malware updates and software patching; firewall protection; radio protection, etc.) in order to ensure an immediate operational recovery/continuity in case of emergency and data security & availability. Train local IT assistants, on daily maintenance tasks and 1st level support, and radio operators in order to improve ICT staff capabilities and to improve lead time response. Data management: provides qualified assistance to users in order to organize and prioritize their data on the basis of their value, in order to optimize the size of data subject to back-up