Operations Clerk (5)

Under the overall supervision of the Chief of Mission, direct supervision of the Operations Officer and in close coordination with the Senior Operations Assistant, the incumbent will perform the following functions: 1. Notify Migrants/Refugees about their travel details, time (ABN), and date; coordinate with the field office and proceed with exit formalities.  2. Gather all the required and valid documentations from UNHCR or the migrant/refugees themselves in order to prepare the exit formalities with the Lebanese General Security Department.  3. Fill up all the necessary documents and verify that forms for the exit visa process required by the local authorities are completed and given on time to the General Security Department for their departure out of the country.  4. Inform direct supervisor if Migrants/Refugees do not have the appropriate documents for the exit visa process and  inform all parties’ concerned (Local authorities, ICRC, UNHCR) in order to continue the exit formalities process.  5. Based on the Advance booking Notification (ABN), review that deadline for exit formalities are respected according to the General Security Department´s time line. Process documents  according to the departure schedule.  6. Assist in completing all pre-Departure work (i.e. manifests, Customs Forms,Ticketing,) according to projects’ and IOM guidelines.  7. Inform direct supervisor if there are any complications or delays in the submission of exit permits or denial of cases by the General Security Department.  8. Ensure that travel packets, transportation letters and any other relevant documentation are included in each properly marked IOM plastic bag according to the ABN;  9. Maintain pro-flight files of all pre-departure information including all necessary supporting documents (i.e. photocopies of tickets, relevant travel requests, ABNs) to be coordinated with the post-departure unit;  10. Provide travel details to refugees before departure.  11. Respond to refugees’ enquiries over the phone or those visiting the office.  12. Perform other related duties as assigned