Database And Hotline Officer

ACF, an International NGO operating in Lebanon since 2006, is looking for a Database and Hotline Office, based in Zahle. ACF offers a competitive salary package, a respectful and motivating working environment, trainings and promotion opportunities and is committed to core humanitarian values. Please visit : http://www.actioncontrelafaim.org/en for more information on the organisation. ACF is commited to the principles of non-discrimination and diversity and is particularly interested in receiving applications from a broad spectrum of qualified people. ACF never asks applicants to pay anything during the recruitment process. It is entirely free. As all positions in ACF, the hiring is subject to funds availibility. GENERAL RESPONSIBILITIES Within the MEAL department, the Database and Hotline Officer has to answer the hotline of the concerned projects, register the collected information, refer and do the follow up of the actions to be taken, operate and maintain the database. The officer has to support the implementation and monitoring of the data management aspects of the projects as per request of his/her direct manager. KNOWLEDGE, SKILLS,EXPERIENCE AND CAPABILITIES Previous Experience: At least one year of experience in database management or similar. Experience with relevant software and hardware is desired. Previous experience in managing data collected through Android device. Previous experience with WFP food e-card program, agriculture and other food security and livelihoods projects will be a plus. Experience in customer service is a plus. Required and Desired Skills:  Motivation to work with humanitarian organizations Motivation to learn and share knowledge Ability to work as part of a team, good interpersonal qualities and diplomacy, Ability to work under pressure, ability to work long hours Flexibility to work long hours and extra days upon request very good computer skills in Excel : required Skills with other database software (ODK in particular) : desired Fluency in Arabic and English (spoken, written and read)  DETAILED OBJECTIVES AND TASKS Objective 1: Responsible of the FSL project’s Hotline: Follow the protocols for the good use of the hotline Respond to hotline calls and ensure systematic and quality recording of hotline calls Ensure a good service to the people calling. Refer the information to the department/organisation responsible Follow up on actions taken regarding the call received Ensure hotline is open for calls between pre-determined operational hours Translate data from Arabic into English Ensure good coordination and communication with other project staff, specifically with the FSL department Objective 2: To support the operation and maintenance of ACF’s database Operate the database for data input including data upload from M&E data collection devices Cross check and ensure data quality before uploading it into the database Support the operation of the database for data output ensuring regular updates and report of figures and statistics from the projects Ensure confidentiality and security of the database and files Objective 3: To support the implementation and monitoring of the data management aspects of the project Support the design and development of data collection and analysis tools and guidelines Export and adapt data collection tools into existing data collection platforms Carry out Data entry, data cleaning and reporting of collected data. Objective 4: To support other humanitarian activities of ACF To support the emergency interventions of ACF, as per the employee’s competences To support any activity that helps reaching ACF humanitarian goals, as per the employee’s abilities. Objective 5 : Security Respect the security rules specified in the mission and base security plan and perform the security management tasks that can be assigned in its protocols. Communicate to the security managers of the working location any security related information or noncompliance with the security plan.