Case Management Officer - Tripoli

ROLE PURPOSE: The Case Management Officer will support the implementation and monitoring of case management work under different grants. He/ She will be responsible of managing a team of case workers, ensuring proper coordination with the other case management implementing agencies and delivering timely qualitative reports. SCOPE OF ROLE: Reports to:  Child Protection Coordinator Staff directly reporting to this post: Case Workers    KEY AREAS OF ACCOUNTABILITY:  The key roles and responsibilities for the Case Management Officer are:  1.       Rôles et responsabEstablishment and management of the Case Management Programme In collaboration with the Child Protection Coordinator and other CP staff, ensure proper coordination between the PSS activities implemented and the case management work. Organize and implement trainings on referral and case management when needed. Supervise and coach case workers on the identification, assessment, documentation, referral (to relevant services) and follow-up of at-risk children and families (Case Management) Conduct alone and / or support the case workers in family visits if necessary Ensure that case workers respect confidentiality and follow ethical guidelines Document and report the cases closed. Ensure that files, registers and computer databases are stored confidentially and are used in an appropriate and correct manner.  2.       Overall Management and Coordination Submit reports concerning implemented outreach activities and overview on the case management. Participate in weekly coordination meetings at UNHCR level. Ensure constant and transparent communication and collaboration with relevant community structures and community leaders Document best case practices and case studies Share information on field-level successes and challenges with the Child Protection Coordinator  COMPETENCIES Leading and inspiring others Demonstrates leadership in all our work, role models our values, and articulates a compelling vision to inspire others to achieve our goals for children.  Developing self and others Invests time and energy to actively develop self and others to help realise their full potential, and to build the organisation’s capability for the future.  Problem solving and decision making Takes effective, considered and timely decisions by gathering and evaluating relevant information from within or outside the organisation and making appropriate judgements.   Innovating and Adapting Develops and implements innovative solutions to adapt and succeed in an ever-changing, uncertain work and global environment. Working effectively with others Works collaboratively to achieve shared goals and thrives on diversity of people and perspectives; knows when to lead and when to follow and how to ensure effective cross-boundary working.   Networking Builds and uses sustainable relationships and networks to support the work of Save the Children. QUALIFICATIONS AND EXPERIENCE Degree social work or related social studies Extensive work experience of working directly in case management and social work. Experience of having worked in NGOs or in an emergency context Excellent communication skills Experience in project management and supervision of staff (Desirable) Ability to write weekly and monthly reports Fluency in written and spoken Arabic, and either English or French Commitment  to  and  understanding  of  Save  the  Children’s  aims,  values  and principles  including rights-based approaches