Deputy Program Manager

PRESENTATION OF HANDICAP INTERNATIONAL Handicap International is an independent and impartial international aid organization working in situations of poverty and exclusion, conflict and disaster. Working alongside persons with disabilities and other vulnerable groups, our action and testimony are focused on responding to their essential needs, improving their living conditions and promoting respect for their dignity and their fundamental rights. Handicap International is a not-for-profit organization with no religious or political affiliation. It operates as a federation made up of a network of associations that provide it with human and financial resources, manage its projects and implement its actions and social mission.   For more details on the association: http://www.handicap-international.org   Handicap International is composed of 3 operational divisions: Emergency Response Division (ERD) Mines Division Development Division   MISSION CONTEXT   The Emergency Response Division in Lebanon was created in April 2012.  The provision of support to health structure is provided directly by Handicap International physiotherapist and technical advisor.  The identification, assessment of the needs, referral and direct provision of services is done through 4 outreach teams (composed of one social worker as case manager and one physiotherapist) and trough 4 fixed points in the communities (in community centers to allow more efficiency reducing the time to reach the beneficiaries).     GLOBAL OBJECTIVE OF THE POSITION   Under the line management of Program Manager, the Deputy Program Manager is responsible for ensuring the qualitative response of the organization in the field activities and partnership strategy.   WORK RELATIONSHIPS   Line manager: Program Manager Line manager+1: Field Coordinator In direct cooperation with: Data Base Officer, Logistics Manager, Admin Manager, Deputy Field Co. Team managed: 1 project officer, 1 partnership officer, 1 referral focal point/intaker   RESPONSIBILITIES & OBJECTIVES   Objective 1: Management of the Program in the North Activities/Main duties: Ensure the coordination between the different components of the project (PSS, Rehabilitation, Inclusion) Ensure a balance between these three components allowing to reach individual and overall targets  Propose and adapt an adequate HR set up in order to achieve the target while ensuring the quality of the activities implemented Properly follow up on the objectives and indicators planned and committed with the donor Participate to the management of the project budget and follow-up of the expenses through the implemented financial tool on Ensure the good implementation of the program activities Ensure the liaison between projects and others departments Ensure the representation upon PM request with any relevant stakeholders, local, national and international partners, local and provincial authorities in order to facilitate the implementation of project’s activities Replace the program manager in his/her absence in the different aspect of the project (coordination, team management, support, representation, reporting) and refer to the field coordinator for any important questions/issues   Objective 2: Team management Activities/Main duties:     Ensure a good communication, coordination and information level of each member of the team through regular coordination meetings (or other if needed) Define Individual Action Plans for all the persons under his/her line management and ensure weekly plans and annual leaves plans are consistent Support and build the capacity of the person under his/her management, and assess the needs for additional training Ensure that appraisals of the staff member are done according to the HR procedure and be aware of the professional evolution of each member of your staff, and its development within the mission Ensure conflict resolution (personal and professional) within your team and inform your line management and the administrator when necessary Animation and organization of the meetings with your team To participate in the recruitment process upon PM request   Objective 3: Inter-departmental coordination Activities/Main duties: Coordination with the logistics and administrative department to ensure a correct follow-up of the administrative and logistic aspects of the project Ensure the respect of HI financial and logistic procedures implemented on the mission Ensure the partnership from an administrative, logistics and operational point of view with the local health structures Facilitate media and donor visits on the field according to the ToR and the team’s inputs Provide administrative and logistics support to the project manager upon request Take part to Administrative and Human Resources process when requested to Fill Logistics document related to project when needed   Objective 4: Participate in the analysis and reporting of global issues in the refugee population and the humanitarian context Activities/Main duties: In formal and informal meetings with the team, participate to a qualitative analysis of the different kinds of issues, at individual, familial and community level Participate to report with the tools and the internal system all issues identified Be part of a constructive holistic team work to develop a very qualitative analysis and response for disable and vulnerable persons Make proposition to PM on strategy of action to ensure a quality response to the refugees needs Participate to the structuring and writing of new proposals   Objective 5: Ensure the work quality of your team on reporting, referrals and information sharing Activities/Main duties: Regular field visits with all the team Participate regularly in the assessment of their needs in order to monitor the data collection done by the different field teams and to ensure a quality reporting of data in the database Supervise implementation of technical guidelines and internal procedures Organize training/refreshment when needed   Objective 6: Reporting Activities/Main duties: Follow up of the database for all statistical reports Facilitate regular reporting on your activities to the Project Manager (coordination meeting, workshop meeting, etc.); Write monthly situation report (SITREP) by providing relevant data related to your position Participate in the production of internal and donor reports, by organizing the inputs requested to his/her team and providing relevant inputs and analysis Follow up of the donor and HI indicators               Send every week a compilation of reporting tools used and updated during the week Send minutes from all the meetings and discussions with external actors Send any other report upon PM request Report any constraints or problems faced with the team before taking any action Report without any delay any security issue   Objective 7: To demonstrate an ethic and professional practice Activities/Main duties Respect beneficiary confidentiality Respect and promote HI’s Policies and report to your line manager any no respect of HI’s policies amongst the teams or partners Address needs and requests in a professional way Report any incident or act that causes any harm to beneficiary or to others Always interact with children with the presence of their parents or caregivers Always respect a refusal of treatment.   Objective 8: Demonstrate willingness to improve professional competences and abilities to increase care quality Activities/Main duties Demonstrate motivation at work Demonstrate willingness to improve own knowledge and skills by participating actively in any training sessions, capacity building activities… Participate in the different activities that are common to all team members Respect each team member’s positions, work, and specialty Adapt to special situations or demands from supervisor (reporting, etc)   Note that this job description must remain flexible, to respond to additional tasks or changes as identified by the line manager.   QUALIFICATION/ REQUIREMENTS   Educational Background and Working Experience Management and administration degree, master an asset At least 2 years of professional experience in similar experience Experience with INGO, preferably in emergency context   Professional Skills required Demonstrate good understanding of emergency and post emergency context, neutrality Understanding of a comprehensive approach on disability and vulnerability Demonstrated effective communication, analytical and problem solving skills Demonstrated capacity to forecast and follow up logistical and administrative issues Strong writing skills and data analysis Ability to propose workable solutions and identify their implications (positive and negative) adapted to beneficiaries’ needs Personal skills required Strong interpersonal and intercultural skills Ability to work in a multicultural environment and in a multidisciplinary teamwork Ability to work under high pressure with a great level of personal organization Diplomacy sense and negotiation capacity Flexibility Team spirit   Languages English and Arabic mandatory (oral and written), French would be an asset   Computer Skills Good knowledge of Microsoft Office Programs, especially Excel, Word and Power Point. JOB CONDITIONS Remuneration: according to HI salary grid Starting date: ASAP Duration/ Type of contract:  End of Project