Hr Manager

Job Summary             This is a support function in terms of providing a service to the programme and operations teams.  The post-holder will facilitate human resources and administrative support which could encompass a range of tasks that will require skills in prioritising and managing competing demands from a variety of clients.  A client centred approach is essential to being able to perform this role.  The post-holder will be privy to private and sensitive information and will need to be able to maintain confidentiality.  Duties and Responsibilities 1.      Human Resources   a)      Oversee effective human resource management systems for Concern   b)      To support and promote the standards outlined in the Programme Participant Protection Policy and Concern Code of Conduct to their team, partner organisations and beneficiaries, and be committed to providing a safe working environment   c)       Review Concern’s HR policies and procedures for Lebanon to ensure compliance with Labour Law and competitive terms and conditions for employees   d)      Review Concern’s remuneration and benefits package for local staff in comparisons with other agencies and provide informed recommendations for Systems Director   e)      Maintain a comprehensive confidential electronic and paper filing system for all employees   f)       Recruitment of local staff posts to ensure all vacancies are filled with the right people in a timely manner.  This includes job identification, assisting job description preparation or review, staff vacancy request, vacancy announcement, shortlisting, setting up interviews, reference checks, employee contracts, and induction   g)      Provide informed and confidential advice for any staff about to assist them to understand entitlements etc.   h)      Establish confidential grievance and complaint procedures that staff can rely upon. Manage collective and individual staff grievances, seeking advice from senior management as required and in accordance with grievance policies   i)        Provide support to managers in preparation of job descriptions   j)        Manage the payroll of national staff in liaison with Finance team to ensure all local staff receive the correct monthly payments on time   k)      Maintain accurate records of staff leave etc and ensure all staff are aware of entitlements and procedures for applying for leave etc   l)        Monitor the implementation of Performance Development Review and probation system, ensuring that it operates equitably and consistently across the organization   m)    Ensure exit interviews are carried out with all staff leaving Concern and undertake analysis of these   n)      Maintain an updated organogram of the organization   o)      Update Head Office as required in regards to movements, leave and other relevant HR matters in regards to international staff     2.      Visas Responsible for timely renewal of visas for international staff and permission requests for travel to restricted areas a)      Develop a cordial relationship with central government officials by regularly meeting them specially Ministry of Labour and other relevant government ministries for visas and government reports with support of manager b)      Process all visas and ensure that visas are renewed before the expiry c)       Process travel permissions as required   3.      IT a)      Ensure that the communication needs of the staff are met and ensure adherence to the relevant IT operating protocols b)      Provide support and oversight for IT related issues including adherence to IT guidelines c)       Liaise with the Regional IT Advisor and Dublin support in relation to IT maintenance and IT equipment, managing and formatting d)      Ensure that regular back-ups and virus checks are carried out e)      Liaise with Internet service provided are required    4.      Staff Management a)      Manage Administration staff and ensure roles and responsibilities are clear b)      Conduct performance reviews at least once a year with team     5.  Undertake other appropriate tasks that support the work of Concern in Lebanon as requested     Skills, Qualifications, Experience and Attitude Required Recognised tertiary qualifications in administration or related discipline At least three years’ experience in HR & Administration field Experience translating documents and providing oral translation services between English and Arabic Previous experience working with humanitarian organisations is desirable Strong organisation and problem solving skills Excellent computer skills in a MS Office and good command of email Ability to work calmly and efficiently under pressure to meet tight deadlines Excellent oral and written communication skills in Arabic and English. Client centred approach to work Demonstrated ability to interact with other people effectively and diplomatically Commitment to maintaining confidentiality Ability to work within deadlines, prioritizing competing demands and under pressure Ability to negotiate and assist in the resolution of disputes/conflict Attention to detail Willing to work in the field as per need of the project activities including occasional overnight stays away from home base Non-judgmental attitude and respect for Concern’s beneficiaries, other staff and people that Concern deals with Commitment to humanitarian principles and values Commitment to Concern equal opportunity and gender practices