It Support Specialist

Managing and Maintaining Active directory users, groups and computers Managing and maintaining Group Policies and File server security groups Responsible for installing and configuring computer hardware [repairing and replacing parts] Responsible for installing and configuring computer software (Windows 7 - 8 platforms , MS Office 2007 and up, Team viewer, Antivirus ...etc) Responsible for maintaining inventory of Hardware/software and licenses Responsible for running backup process on daily basis Responsible for planning and undertaking scheduled maintenance upgrades Responsible for troubleshooting and resolving MS Office applications' issues [MS Outlook, MS Word, MS Excel ...etc] Responsible for troubleshooting CRM access [invalid login, CRM failure to connect...etc] Responsible for all network related installations and troubleshooting[cabling, labeling ...etc] Responsible for new sites installations and Maintenance [cabinet, cabling & labeling [Data and Telephone], patch panels, switches ...etc] Responsible for Trouble shooting issues that involve Users' profile errors [user failed to log in, mailbox could not connect ...etc]