Operator For Kafa’S Helpline

 Main Duties & Responsibilities:  - Responding to emergency cases on KAFA’s helpline; - Provide the caller with the needed information and knowledge on KAFA’s work and services - Provide the caller with basic information on Law 293 (family violence) & 422 (for minors)…etc.; - Guaranty a consistent, positive and appropriate helpline service in KAFA; - Document all calls and measures taken. - Facilitate communication between KAFA’s Listening and Counseling Center team and other service providers; - Refer to Shelters when needed; - Achieve the desired outcomes as put by Kafa management; - Prepare weekly reports for the management of the Listening and Counseling Center and report on any problems faces; -  Assist with office-related tasks when need, and attend team meetings.    Qualifications: - Aility to quickly build trust and rapport in interpersonal relationships; - Demonstrate ability to deal effectively with emergency cases and challenging situations and behaviors; -  High level of flexibility; - Ability to work with and strong respect to people of diverse socio-economic, cultural, and ethnic backgrounds; - Understanding of and sensitivity to the needs of the victims of GVB; - Abilities to be part of a coordinated team.