Information Field Assistant, Icla

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. 1.      Role and responsibilities The Information Field Assistant is responsible for providing quality information and counselling to beneficiaries and, through this work, developing better understanding of the protection situation for the target communities. The following is a brief description of the role. Generic responsibilities Develop and manage a weekly activity plan for the provision of information sessions in North Bekaa, particularly in Aarsal, through outreach, under the supervision of the Information Field Officer in North Bekaa; Gather information on activities being implemented by other humanitarian actors in North Bekaa, particularly in Aarsal, and provides it to the Information Field Officer in order to maintain a clear, comprehensive and up-to-date written mapping of services; Provide information and counselling to beneficiaries on how to access basic services through individual and group information sessions conducted in centre or other humanitarian organisations and through outreach, in accordance with ICLA structure and guidance, and agreed workplans Provide information and counselling to beneficiaries on legal issues (on legal status, civil documentation, including birth registration, and Housing, Land and Property rights), in accordance with ICLA structure and guidance, and agreed workplans Consistently use agreed templates and  tools to document ICLA's activities in the field Provide inputs to ICLA reports on activities in the Bekaa and on gaps, challenges and opportunities and suggestions as how to respond to them, as required by the Information Field Officer and ICLA Coordinator. Work cooperatively with the beneficiaries and other relevant stakeholders. Responsible for ensuring that he / she understands and applies protection principles and NRC guidance to daily activities Carry out data collection as required Prepare and file relevant documents according to procedures Specific responsibilities In close liaison with the Legal Field Officer (and / or legal focal points, as relevant), arrange appointments with ICLA lawyers and appropriately manage ICLA's legal assistance cases, in accordance with ICLA structure, guidelines and principles. Provide inputs to the Information Field Officer on information, legal and protection needs of target communities that are identified during the course of information and counselling activities; Undertake monitoring and evaluation activities to ensure the satisfactory progress, quality, efficiency and accountability of ICLA's activities in the North Bekaa, particularly in Aarsal, in accordance with the agreed monitoring and evaluation plan for the Bekaa Contribute ideas and enthusiasm towards ensuring a positive morale and professional satisfaction amongst the ICLA team in the Bekaa Participate in team meetings with the ICLA team in the Bekaa, exchanging information and discussing ICLA's response to challenges and identifying lessons learned Build and maintain positive and effective relationships with colleagues in other NRC core competencies (particularly the Community Capacity Building assistant in Aarsal) and departments, and, as relevant, find ways of collaborating to further enhance the effectiveness of NRC activities in the Bekaa. Liaise on a working-level with other humanitarian actors in order to coordinate activities and exchange information, including attending meetings in close liaison with the Coordinator and ICLA Coordinator; Assists in maintaining positive relationships with focal points in host and beneficiary communities through timely and clear sharing of information; Identify, train and work closely with Information Focal Points from the refugee and the host community to ensure that refugees in Aarsal have access to information and legal assistance. Undertake routine administrative tasks, as requested by the Information Field Officer and ICLA Field Coordinator; Responsible for ensuring that he / she understands and follows NRC security and safety guidance at all times; Name and organise ICLA project documents in a timely manner and in accordance with the ICLA filing structure and principles of confidentiality and protection Assists in following established referral pathways and procedures in the Bekaa Critical interfaces By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are: ICLA’s information field assistant will work closely with the Community Capacity Building assistant based in Aarsal to sustain good relationships with the host and refugee community and to plan jointly on the best way to support vulnerable population in Aarsal. ICLA’s information field assistant will work closely with other NRC employees working in Aarsal, including on Shelter, Education and WASH. 2.      Competencies Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories: 1. Professional competencies These are skills, knowledge and experience that are important for effective performance. Generic professional competencies: A Bachelors degree in Law, International Relations or Social Sciences (desirable) Knowledge of English is an asset Minimum of 1 year of relevant work experience in a busy organization. Experience working in similar positions  in the humanitarian / development sector (desirable) Experience in legal and / or protection work in a humanitarian context (desirable) Experience of providing information and counselling services (desirable) Experience of community sensitisation (desirable) 2. Behavioral competencies Ability to work under pressure and to be flexible Ability to work independently, and to be proactive in seeking support when needed Ability to communicate effectively orally in Arabic (essential) and in English (desirable) Proficiency in use of computers and Microsoft Office software (Word, Excel, PowerPoint) Team spirit and a sense of humour 3.       Performance Management The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: •             The Job Description •             The Work and Development Plan •             The Mid-term/End-of-trial Period Performance Review Template •             The End-term Performance Review Template •             The NRC Competency Framework