Content Management Officer

Job Overview/Summary: The Content Management Officer is a dynamic, self-motivated individual with experience and skills in web/Social media content management, writing and editing for the web, graphic design and site management. The content management officer will be responsible developing the voice for all aspects of the ServiceInfo online presence. In addition to writing, editing, and proofreading site content, this person will also work closely with the technical team to maintain site standards with regard to new development. The Content Management Officer will also be responsible for crafting site featured articles/posts, and online outreach campaigns. The purpose of crafting and disseminating this information will be the facilitation of protection to refugee and vulnerable host community members, meaning that there will be a thematic focus on access to services, shelter, security and completion of administrative procedures.  The Content Management Officer will work closely with technical members of our organization, so strong communication skills are needed. The ideal candidate will also have experience managing online translation, graphic design and outreach campaigns. Tasks require a strong attention to detail and ability to work under tight deadlines. The Content Management Officer will report to the Project Manager – Urban Refugee Response Project, and benefit from collaborative support from the IRC’s database management officer. Major Responsibilities: This position incorporates the following primary responsibilities:  Create, develop and manage content for ServiceInfo web presence (requires working with content management software) Maintain a consistent look and feel throughout all web properties Copyedit, translates and proofread all web content Oversee community member content contributions Keep current with emerging web technologies through relevant blogs, and events Assure web-based information is archived for future needs and reference Track and report on all site metrics Work cooperatively with key team members, Service Providers and Stakeholders Provide regular quality check of data on ServiceInfo  Implement ongoing quality reviews of data entered through the multi-channel input tools, to ensure usability and regular updating Conduct follow up with public users of tools by phone, in order to address data gaps in data provided Scope of decision making:  The Content Management Officer will take independent action and make independent judgments within a clearly defined framework in order to facilitate implementation of the tasks and responsibilities listed above.  In general, these decisions will be routine and related to the execution of basic tasks.  The Content Management Officer will also contribute as required to decision making regarding the potential scope, need and targeting for future technology-related protection programming.  Contribution to this more strategic level of decision making will be based on the Content Management Officer’s insight into effective strategies for ensuring collection of relevant data and means of analyzing and packaging that data for use by related stakeholders.  Key Working Relationships: Position Reports to:  Project Manager – Urban Refugee Response Project Internal: Database Management Officer; Content Management Officer Legal; M&E Officer; Field Officer Job Requirements: Education: Bachelor’s degree in English, Journalism, Technical Writing or a related field Work Experience: At least 2 years’ experience in content management/copyrighting Experience contributing to the development of new content is desirable Experience working for an international organization, especially in the humanitarian field and incorporating experience with the Syria refugee response, is desirable Demonstrated Skills and Competencies: Excellent organizational skills, and great attention to detail Excellent interpersonal skills; ability to effectively liaise with colleagues on all levels in a distributed, multicultural, detail-oriented environment Familiarity with M&E system design and implementation is desirable Strong computer literacy, including proficiency in Microsoft Office 2007, is required Ability to provide quality trainings for new users to applications is desirable Proactive, flexible, team spirited and willing to learn Ability to live and productively work under stress while maintaining a sense of humor Experience supporting custom-built internal applications serving hundreds of users A sense of personal ownership of the applications Exceptional communication and organizational skills Advanced knowledge of HTML and experience with popular content management systems (Drupal, Convio, Kintera, etc.) Ability to manage multiple projects in a fast-paced, deadline-driven environment Basic Adobe family skills Knowledge in managing social media sites Proven ability to build consensus and work effectively within a cross-departmental team with experience managing content and production for high traffic websites Passion, Integrity and Energy! Language Skills:  Fluent written and spoken Arabic is required Strong written and spoken English and French is strongly desirable Working Environment:  Standard office work environment with some travel to field locations in Lebanon, as required.