Application Developer

PURPOSE OF POSITION Individuals working as an Application Developer I are responsible for coding, testing, debugging, documenting and maintaining applications based on defined business requirements. They work as a member of a team on small to moderately complex projects. MAJOR RESPONSIBILITIES PROJECT PLANNING: Participates in project planning process with team members.   CODE AND TEST: Codes applications using a disciplined development process. Creates data extracts and reports from system based requirements. Develops, executes and documents test plans.   DEPLOYMENT: Assists in the deployment of new modules, upgrades and fixes to the production environment. Makes modules production-ready by moving them to libraries, completing forms, following procedures, completing version control documents, etc.   MAINTENANCE (BREAK/FIX): Provides ongoing maintenance of applications.   PRODUCTION SUPPORT: Assists in Providing Level 2 production support. Troubleshoots existing information systems to identify errors or deficiencies and develops solutions.   DOCUMENTATION/USER GUIDES: Documents functions and changes to new or modified modules and test activities/results.   STANDARDS/QUALITY: Adheres to standards and procedures.   SERVICE DESK: First point of contact and day-to-day technical support to end users. Responds to Level 1 and 2 support requests via multiple sources such as phone and e-mail. Enters call data into the tracking system. Interacts with clients in a courteous and professional manner. Provides user access service. Diagnoses problems by evaluating multiple options. Develops checklists and scripts for resolving routine problems. Escalates problems when necessary. Documents problem status and resolution in tracking log.   DOCUMENTATION: Creates, modifies and reviews documentation of issues resolutions. Documents solutions to common problems and responses to frequently asked questions. Creates and submits documented resolution to Knowledge Base.   TECHNICAL SUPPORT: Provides technical support to meetings that include video conferencing. Monitors and communicates system status. Diagnoses and resolves client workstation and mobile device hardware and software issues. Creates temporary solutions until permanent solutions can be implemented. Assists systems, programming, and vendor professionals, as needed to resolve problems. KNOWLEDGE, SKILLS AND ABILITIES Associates degree in Programming/Systems, Computer Science or other related field, specialized training or certification. Or equivalent work experience. Requires working knowledge in one programming language. Strong interpersonal skills. Strong presentation skills. Fluency in English. Typically requires 0 3 years of programming experience. Willingness and ability to travel domestically and internationally, as necessary Worked in Microsoft development environment (.Net & MSSQL) Knowledge in Web development & SQL language Skills in Mobile Development & HTML5 Knowledge in Macros & VB GIS & Mapping is a plus - See more at: http://careers.wvi.org/jobs/lebanon/information-technology/application-…