It Assistant

ROLE PURPOSE: Assist the IT Manager as needed in providing service to employees and IT systems management. The IT assistant will have to provide support in the main office (Beirut) and will have to visit the field offices (Zahle, Tripoli & Qobayat) on weekly bases to provide the same support for staff regarding IT.   KEY AREAS OF ACCOUNTABILITY: Perfect Communication Skills: IT Staff will have to face and communicate with any type of staff that is facing a problem and might have anger. Wise: Since IT Department is responsible for keeping the data of a company, IT assistant should avoid being OVERHASTY and avoid taking any action before considering all the consequences. Logic: Things are not to be taken with complexity when it comes to solving problems. For this the IT assistant should look for solving issues and providing long term solutions. TECHNICAL AREA OF ACCOUNTABILITY: Managing IT Equipment such as Network Switch, Wireless Router, Computers, Server, Printer, etc. Supporting End-users by solving it related issues such as: OS Fixing, Connectivity, Printer configuration and email configuration, etc. Providing help to staff for office software: Microsoft Office, (Word Excel, Outlook, Acrobat, etc.) Managing assets (New Laptops, New Network devices, Servers, Printer, Tonners, etc.) Re-installing and configuring Operating system on laptops. Managing User Data, backups, and updates on both User-end & Server Level Preparing newly purchased Servers with Windows Server version including Hardware configuration (RAM, Raid, Processors, Network & Power Supplies).   QUALIFICATIONS AND EXPERIENCE AND ATTRIBUTES Should have 1 or two year of experience in IT support Must have good experience with various networking systems concepts including email, firewall, client-servers, network security, network protocols etc. Previous experience with Computer and printer maintenance Good experience with Microsoft products such as: Exchange, Active Directory, Windows server 2008R2, Widows server 2012 R2 Assist with system monitoring including network and device protection and cleaning (Spyware removal, antivirus installation and update, data recovery, etc) Knowledge in Mac and Linux systems (Mac OSX Installations, iOS Installation on iphone, ipad,) Android management, etc. Ready to work independently or with a team in multiple projects and locations Must show aptitude and desire to learn new skills on the job. Comprehend and apply technical information and present technical information to general public in a non-technical manner Must have great troubleshooting skills using logic and common sense