Examination Services Assistant : To Provide Administrative Assistance To The British Council Examinations Services Operation In Lebanon.

Accountabilities, responsibilities and main duties: (including people management and finance)   Liaise with the Exams team and ensure that all exams are administered in accordance with standards and guidelines that are in accordance with corporate guidelines and Examining body regulations. Support and administer exams when and where needed and ensure that they are in accordance with standards and guidelines that are set out by individual exam boards (incl. security, due dates, reporting, scripts and certificates handling and distribution) Register Exam candidates as per examinations board guidelines. Support IELTS Exams officer in maintaining a system to record exams materials for invigilators and examiners to sign in and out on a daily basis (oral examiners, training/ standardisation/examining) Support in inputting IELTS results for Test Report Forms (TRF) as required and print TRF when needed Support the input of IELTS and ESOL Examiners certification as required Assist with the quarterly stock take for IELTS Exams stock Support exams officers in quarterly Customer Satisfaction surveys for IELTS and ESOL and make sure they are conducted and data recorded and stored for mandated market research purposes (e.g. Scorecard) Deal with first level enquiries and check application forms received have been completed accurately, paid for, receipt logged and signed. Conduct daily reconciliation for all CS staff using the Cash Journal’s and any identified discrepancies is addressed on the spot in accordance with Essential Finance guidelines Keep updated professionally in order to provide a service that is in line with current legislation and best practice with at least one formal training course each year in accordance with PMPD guidelines. Assist in managing IELTS and ESOL Examination Venues to meet British Council / examination board specifications  Process exams on IWAS and ESOL online. This includes inputting candidate details, apportion, examiner allocation, issuing desk labels and printing statements of entry Use the log system on outlook to log receiving exams from institutions and sharing it amongst the exams team (include: name of institution, exam, exam date and time)   Maintain stock systems for Exams materials and contribute to updating log on a day to day basis logs for all exam materials and update as needed of all exams received and despatched on a day to day basis Ensure registration and administration processes meets board requirements for deadlines and match requirements of QCA – Quality Control Assessment Ensure information for the general public is up to date and relevant Ensure Customer Service’s product knowledge is up-to-date and accurate Ensure British Council standard documents are used for all communications Ensure customers are handled with same level of professionalism and efficiency Give positive customer, stakeholder, and partner feedback. Actively seek opportunities to promote other British Council services Produce specified documents, such as payment vouchers and reports in line with requirements of Essential Finance and FABS (Financial and Business System) when needed Attend British Council functions and assists with cross-promotional activity as and when needed Book rooms for the Exams department when needed Respond to written enquiries with 24 hours. Refer enquirers to the British Council's website as required.