Digital Engagement Specialist (Crm/web Developer) - G6 - Hrr001 - Private Sector Fund Raising Unit In Beirut

UNHCR is seeking to establish and strengthen relations with different public and private sector partners in the MENA Region to cover funding gaps through digital and traditional multi-channel outreach. UNHCR will establish digital connections to bring about a broad base of supporters and leadership partners closer to refugees / PoCs and UNHCR’s work / mandate. A solid increasing base of support will help UNHCR to: 1. Shape opinions about refugees: with attitudes towards refugees now changing in host countries from sympathy into somewhat negative sentiment, UNCHR from a protection point of view needs to take the lead on mitigating this growing trend. 2. Advocacy: in favor of supporting refugees and IDPs morally and financially. In support of IG programs in the Gulf, PSFR needs to hire a Digital Engagement Specialist to manage the donors CRM and provide technical support for all teams on digital campaigns development (Email newsletter, Landing Pages, testing,etc…), market segmentation, querying and digital analytics and reporting. Accountability (key results that will be achieved)  Development of Digital Materials (microsites, landing Pages, etc.) on time with input from different stakeholders.  Technical Preparation and delivery of Email Campaigns  Monthly Reports on Digital and CRM are prepared.  Data remains consistent across the database;  Data is clearly defined;  Data segmentation for CRM and Email sender are in place. Responsibility (process and functions undertaken to achieve results)  Ensure that effective data management checks and processes are in force and run according to schedule in order to maximize the integrity of data and minimize the incidence of duplicate records, including trouble shooting and the development, implementation & management of new processes or improvements as required.  Participate in the development and implementation of strategies for cleaning data to improve contact rates with UNHCR constituents by mail, phone, SMS and email.  Responsible for providing internal and external stakeholders, predominantly the Marketing team and telemarketing agencies with accurate data required to perform their various duties in a timely and efficient manner.  Liaising with stakeholders to determine the data selection requirements for any request they make, including data for communications with constituents and for reporting and analysis.  Liaise with external third parties as required, e.g. telemarketing agencies to ensure data supplied meets their needs and GPAP’s needs.  Ensure the effective interface between SalesForce and other systems and/or agencies using standard and non-standard import processes including:  Provide “help desk” support to all SalesForce and associated systems and interfaces users within the organization.  Develop and deliver new regular and ad-hoc reports where reporting needs are not being met using available tools within SalesForce or using external software such as Excel, MS Access as required  Provide analysis of report results and recommend changes to existing strategies to better facilitate the meeting of stakeholder objectives and KPI’s  Participate in the strategic development of the implementation of landing pages and microsites associated with online marketing efforts.  Create websites and microsites using HTML, CSS, PHP and scripting  Help develop applications for Facebook either internally or by outsourcing to a service provider  Work closely with the email marketing team to develop email templates and landing pages that will help increase conversion rates.  Work closely with the different teams to ensure up-to-date web pages for all community websites.  Provide the different teams with fundraising and digital analysis and reports on a frequent basis as well as other reports and/or analysis on adhoc basis. Authority (decisions made in executing responsibilities and to achieve results)  Lead on the technical side of the relationship with external third parties as required.