Ict Assistant - G4 - Hru009 - Zahle (Unops Contract)

Accountability (key results that will be achieved) - The network (LAN) is properly maintained. - ICT incidents are resolved in a timely and efficient manner. Responsibility (process and functions undertaken to achieve results) - Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, and Switches, Patch panels, Access points, to prevent faults occurring. - Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups. - Assist with the installation of the software packages, basic repair/maintenance of computer hardware and telecom equipment. - Train UNHCR staff on email system, utilization of VHF handhelds, telephone system. Radio communication training to new IP staff and package police in the field. - Distribute incoming cables, messages and other communication in accordance with established instructions. - Add and remove users from the Networks. - Maintain the inventory of ICT equipment and keep track of movements of ICT equipment. - Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted. - May attend telephone calls and keep records of such calls. - Carry out administrative duties, within the area of competence as assigned. - Perform other duties as required. Authority (decisions made in executing responsibilities and to achieve results) - Decide on appropriate resolution to incidents. - Escalate incidents where they cannot be resolved at the office level