Receptionist (Qobayat)

ROLE PURPOSE: Performs a variety of associated tasks in support of general office operations and staff and liaising with beneficiaries and community members. Working with the security guards to greet visitors, register purpose of visits and be able to provide basic information on Save the Children services and programmes.  Keeps a visitor book, arranges passes and coordinates and facilitates meetings as appropriate.   KEY AREAS OF ACCOUNTABILITY: Support the delivery of effective Programmes, in both development and humanitarian contexts, by: Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of crisis or emergency. Commitment to serving members and their donors, and to helping build a culture of member service throughout organisation.   Administration / Logistics: Receive and handle all visitors to the office Handle arriving visitors and processing      requests for information/meetings Explain SCI’s programmes to all visitors and      handle complaints from beneficiaries/community members Ensure complaints are documented and passed on      to the relevant team members Working with the teams (including MEAL) to      provide up to date relevant information on behalf of SCI Provide logistics and admin support in general for      visits, meetings and workshops Record of visits and where applicable filing of      visitor documentation   Provide basic level of translation upon request      and when needed. Any other tasks assigned by the Security office      and Area Manager   Resources / Documentation: Keep records of visits and details of      complaints in a systematic order       QUALIFICATIONS AND EXPERIENCE Essential: BA degree in Business Administration or equivalent work expereince Minimum of 1-2 years administrative/community worker experience Good verbal and written communication and organizational skills. Ability to plan and organize and work in a systematic and organized manner. Customer service oriented. Strong team player with high team spirit and positive attitude. Flexibility under pressure and in response to changing needs. Productive and responsive to instructions and project policies and regulations. Taking initiative, stress tolerant and reliable. Basic IT skills Bilingual English and Arabic