Accountability Officer/brt

I. Background ACTED (Agency for Technical Cooperation and Development) is an international NGO founded in 1993 and headquartered in Paris. ACTED provides relief assistance to victims of conflict and vulnerable populations. Its activities range from emergency relief to development projects. In 2005, ACTED implemented more than 300 projects in 35 countries spread over Africa, Central Asia, Europe, Latin America and the Middle East.  II. Assignment Accountability Officer is in charge of the base’s Safe and of all operations related to money and for the implementation of ACTED’s compliance process in Lebanon II. Responsibilities Functions Under the guidance of the Country AME Officer, the Accountability Officer’s role is to support project teams in ensuring programme quality as well as ensuring constructive and positive communication with ACTED project beneficiaries and other community members. The Accountability Officer will work closely as a part of the team unit with program field staff. 1.       Complaint registration, documentation and follow up Receive calls on the ACTED hotline during the designated hours and fully document the communication Attend key ACTED events (eg. Distributions) and document complaints Receive referred complaints from ACTED field staff from their field visits Communicate key messages to complainant for general and/or standard complaints to all complainants   2.       Data Entry and complaint follow up Fully enter information regarding the complaints collected in a database and cross check the quality of that data Categorize complaints and develop response messages for the complainant in collaboration with the Country AME Officer as relevant Re-contact complainants in a timely manner according to the timeline communicated to the complainant at the time of complaint registration and communicate the key messages established  The Accountability officer is also required to assist in other program or AME activities upon request of his/her direct supervisor.