It Assistant

SCOPE OF WORK The IT Assistant is responsible to assist in providing computer support including new computer installation, maintenance of equipment, installation of peripheral devices, installation of software, and general resolution of helpdesk requests. SPECIFIC DUTIES AND RESPONSIBILITIES a)      IT Workstation support/maintenance -          Install & maintain IT equipment – desktop, laptop and peripheral devices in offices & fields locations. -          Complete help desk user requests. -          Install software, move equipment and ensure all equipment / software is working according to IRC standards. -          Microsoft Windows & Office applications support. -          Perform preventative maintenance on all IRC computers and network resources. -          Ensure data backups for individual users are being completed and provide the necessary training on the use of these back-up solutions. -          Maintain IRC computer software/hardware inventory ensuring accuracy. -          Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them. -          Working towards a successful resolution of the problems clients present. b)      Network support/maintenance -       Install & Maintain Wired/Wireless network in offices & fields locations. -       Support & followup the Internet in offices & fields locations with service providers.