Junior Hotline Assistant - Tripoli

DRC Background The Danish Refugee Council (DRC) is a humanitarian, non-governmental and non-profit organization, founded in 1956, that works in more than 30 countries around the world. DRC has been operating in Lebanon since 2004, working with Palestinian and Iraqi refugees, as well as Lebanese communities affected by the war in 2006. DRC is committed to basic humanitarian principles; including impartiality and neutrality, and offers the highest standards of accountability to the people it serves. DRC Lebanon has been assisting the Syrian displaced, fleeing Syria into northern Lebanon, since May 2011. This assistance has come through the provision of food and non-food items, various outreach activities (registration, follow-up and awareness sessions) rehabilitation of collective shelters and the implementation of quick impact projects. DRC is inviting local candidates to apply for the position of  Junior Hotline Assistant - Tripoli to support its activities. Reporting to: H.O.O   Main Responsibilities:   The hotline assistant is expected to always act in accordance with DRC Code of Conduct. Main responsibilities Handle the hotline on a daily basis from Monday to Friday / 9 am to 5 pm Respond to refugees phone calls and orientate them upon their needs Provide key messages Record all information’s on a list for refugees corresponding to the safety net criterions Provide on weekly basis the data   Skills and qualifications Good knowledge of English Good understanding of Syrian crisis response and humanitarian assistance Good communication skills Autonomy and professionalism Excel basic skills   Experience required: None   Qualification:   High School We encourage all qualified candidates to apply, irrespective of race, gender or age.   Conditions   Availability: ASAP Duty station: Tripoli Contract: Full Time Position   The position will require full presence in Akkar from Monday till Friday, in addition to weekends when needed.