It Officer

IT Officer  World Learning International Development Programs has an immediate vacancy for a Beirut-based IT Officer for the USAID-funded D-RASATI II education project in Lebanon. This position is for a Lebanese national or a resident of Lebanon. Please transmit CV and cover letter (in English) with the post title on the subject line explaining why you are best qualified for this position, and three references with contact information. No telephone enquiries please. Interviews will be conducted on a rolling basis and qualified candidates must apply as soon as possible. Thank you Background: This position will support a project aimed at training English teachers, developing extra-curricular activities, providing schools with ICT equipment and training, and school leadership development in order to enhance student achievement in public schools.  In particular, the IT Associate will provide support to the ICT component of the project. This component consists of procuring ICT equipment to  schools nationwide and training public school teachers on the use and maintenance of the equipment.  Responsibilities:  Support for ICT Component of D-RASATI II: Support the ICT Component Manager in setting technical specifications of ICT equipment; Support the ICT Component Manager in following up on the deployment and use of ICT in public schools; Support in testing of the networks, the hardware and the software deployed in schools and provide technical guidance on challenges faced by schools; Conduct training for staff on use and maintenance of ICT equipment; Assist in an any program-related duties as requested.  IT Office Support: Maintain all network equipment for office; configure all intra-office network protocols in use; Maintain user data and email backup mechanisms for ensuring redundancy of all vital operations data; Implement and ensure compliance of security policies and processes; Provide technical assistance for staff for all PC hardware, software and associated peripherals; Log support requests and document their outcome to assist in the resolution of common queries; Maintain existing computer equipment to the agreed standards of WL global operations by performing upgrades, new installations and carrying out routine procedures; Coordinate with HR department for creation and suspension of new user accounts/e-mail, and with Logistics department for allocation of IT-related assets; Create, manage and maintain hardware inventory database; Maintain operating systems and office application suites on all user workstations. Ensure that security updates are properly being applied and that workstations remain up-to-date; Monitor workstation usage to ensure that users remain within the confines of the WL Acceptable Usage Policy; Assist in finalizing strategy of emergency IT deployment in emergency disaster response; Ensure compliance with WL policy by all computer users; Follow and adapt any new procedures/guidelines designated by Project Manager;  Assist in an IT capacity for any program-related duties as requested. Required Qualifications: Minimum 3 years work experience in the NGO sector within IT Department; Microsoft IT Infrastructure certification such as MCSE or MCITP are essential; Proficiency with Microsoft Server 2008/2012; Proficient with Cisco Platform; Candidate with CCNA certification would be preferred; Must demonstrate strong knowledge and comfort level with data and information security protocols; Demonstrated experience in Remote management and Administration; Ability to work in a multi-cultural environment and travel as required to project field sites; Strong coordination and communication skills to ensure that project activities are implemented on time and with quality; Fluency in English, both verbal and written as well as fluency in Arabic is required.  Knowledge of French preferred.