It Officer

SCOPE OF WORK   The IT Officer/Supply Chain is responsible for assisting and facilitating the installation, configuration, staff training and operations of IT activities in IRC overseas project offices.  Fulfillment of these responsibilities requires extensive travel to and from project sites.  Prominent working relationships are the Country director, Operations Specialist, Supply Chain Manager, Overseas IT manager in the field, and IT colleagues in the New York Headquarters office.    Who this position reports to: Supply Chain Manager   RESPONSIBILITIES:    (1) Installation & Configuration of: Servers, desktop/laptop hardware and software, and peripherals. Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.   Windows 2000/2003 operating system, Domain and essential network services.    (2) Maintenance, Repair & Security: Perform preventative maintenance on all IRC computers and network resources. Create backup solutions for office/individual users and provide the necessary training on the use of these back-up solutions. Update appropriate network security procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data. Create and maintain IRC computer software/hardware inventory ensuring accuracy. Create and maintain network file to include IP address, system access, email creation system etc. Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them. Working towards a successful resolution of the problems clients present. Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity (via VPN and/or Citrix) with New York Headquarters.   Advise the country office and New York accordingly.    (3) Training, Evaluation, & Testing: Develop and implement user and support staff training, including training on basic care and maintenance of computers and equipment for users.  Test and evaluate new technology.  Advise site managers of the technology available to help accomplish their tasks and goals, and help them develop a technology implementation plan inclusive of system design and staff training.  Prepare and submit trip reports that provide sufficient detail for HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans.   (4) Policies & Protocols: Develop plan for repair of dysfunctional laptops, desktop computers, photocopiers, printers, etc. Develop appropriate protocols for regular maintenance of all IRC computer related equipment. Identify through tender process, as per standard IRC policies and procedures, local supply chain for IRC IT requirements in Region.