It Assistant - Zahle

  The Danish Refugee Council (DRC) is a humanitarian, non-governmental and nonprofit organization, founded in 1956, that works in more than 30 countries around the world. DRC has been operating in Lebanon since 2004, working with Palestinian and Iraqi refugees, as well as Lebanese communities affected by the war in 2006. DRC is committed to basic humanitarian principles; including impartiality and neutrality, and offers the highest standards of accountability to the people it serves. DRC Lebanon has been assisting the Syrian displaced, fleeing Syria into northern Lebanon, since May 2011, and the Bekaa valley since February 2012. This assistance has come through the provision of food and non-food items, various outreach activities and rehabilitation of collective shelters. DRC is inviting local candidates to apply for the position of IT  Assistant - Zahle, to support its activities under the project "Emergency Response for Displaced Syrians in Lebanon". Main responsibilities: The IT Assistant is responsible for the day to day management of the IT infrastructure of the Zahle office, and supporting improvements in DRC’s IT sector. This includes assistance in providing technical support and planning support to future initiatives to increase the in-office. This requires a highly motivated and detail solution-oriented individual who will be able to resolve operational critical challenges as they arise.    Key accountabilities Provide IT support to the programme and support staff as required. Provide data to monitor and evaluate the overall IT performance in support of the programs. Provide IT assistance, hardware and software troubleshooting to DRC staff and infrastructure, including servers. Setup and administrate Internet, local area network and servers, to include administration of DRC proprietary accounting software. Format and install drivers (including printer\scanner drivers) and relevant software for new laptops and desktops, making sure only authentic software is installed, in coordination with the procurement department. Service and maintain DRC printers and other IT hardware. Keep track of IT related supplies (e.g. printer toner, spare parts) and place Order Requests as stock is used up. Carry out research and information gathering on topics of relevance to the project, as needed. Other relevant tasks, as requested by Logistics Area Manager   Qualifications & Experience Degree in Information Technology Experience in IT support in a large organization. Excellent interpersonal and team skills Experience in setting up servers, routers and networks Experience with maintaining printers and other IT hardware Excellent knowledge of Linux OS and Windows Server Fluency in written and spoken English Commitment to and understanding of DRC’s aims, values and principles   Required Skills  Experience with managing other IT personnel. Experience with Ability to speak other international languages. Masters Degree in IT subjects preferably specialized in networking/servers. Relevant qualifications or training courses.   Application Guidelines: Applications should include a detailed CV and a cover letter that addresses the applicant’s motivation for applying.  Please forward the application, in English, marked "IT  Assistant - Zahle" to the following e-mail address: vacancy@drclebanon.dk.  The deadline for submission is Wed, Aug. 14, 2013