It Support Officer - Beirut

The Danish Refugee Council (DRC) is a humanitarian, non-governmental and nonprofit organization, founded in 1956, that works in more than 30 countries around the world. DRC has been operating in Lebanon since 2004, working with Palestinian and Iraqi refugees, as well as Lebanese communities affected by the war in 2006. DRC is committed to basic humanitarian principles; including impartiality and neutrality, and offers the highest standards of accountability to the people it serves. DRC Lebanon has been assisting the Syrian displaced, fleeing Syria into northern Lebanon, since May 2011. This assistance has come through the provision of food and non-food items, various outreach activities (registration, follow-up and awareness sessions) rehabilitation of collective shelters and the implementation of quick impact projects. DRC is inviting local candidates to apply for the position of IT Support Officer - Beirut to support its activities. Reports To: Logistics & Procurement Coordinator Job Purpose The IT Support Officer is responsible to the Logistics & Procurement Co-ordinator for the day to day management of the IT infrastructure of the Beirut office, and supporting improvements in DRC’s IT sector in coordination with the Logistics & Procurement Co-ordinator and the Database Co-ordinator. This includes assistance in providing technical support and planning support to future initiatives to increase the in-country capacity. This requires a highly motivated and detail solution oriented individual who will be able to resolve operational critical challenges as they arise.    Key accountabilities Provide IT support to the programme and support staff as required. Provide data to monitor and evaluate the overall IT performance in support of the programs. Provide IT assistance, hardware and software troubleshooting to DRC staff and infrastructure, including servers. Setup and administrate internet, local area network and servers, including both Linux and Windows servers (either virtual machine or separate servers) to include administration of DRC proprietary accounting software. Format and install drivers (including printer\scanner drivers) and relevant software for new laptops and desktops, making sure only authentic software is installed, in coordination with the procurement department. Service and maintain DRC printers and other IT hardware. Keep track of IT related supplies (e.g. printer toner, spare parts) and place Order Requests as stock is used up. Setup and manage other DRC ICT systems, (e.g. Google shared calendar, open ERP) in co-ordination with the Database Co-ordinator. Carry out research and information gathering on topics of relevance to the project, as needed. Other relevant tasks, as requested by Logistics & Procurement Co-ordinator Person Specification Essential Degree in Information Technology Experience in IT support in a large organisation. Excellent interpersonal and team skills Experience in setting up servers, routers and networks Experience with maintaining printers and other IT hardware Excellent knowledge of Linux OS and Windows Server Fluency in written and spoken English Commitment to and understanding of DRC’s aims, values and principles Desirable Experience with managing other IT personnel. Ability to speak other international languages. Masters Degree in IT subjects, preferably specialised in networking/servers. Relevant qualifications or training courses. Duration: 3 months; renewable (depending on performance and availability of funds) Starting date: ASAP  Conditions: DRC offers a competitive local salary and benefits package. Applications should include a detailed CV and a cover letter that addresses the applicant’s motivation for applying. Please forward the application, in English, marked "IT Support Officer - Beirut" to the following e-mail address: vacancy@drclebanon.dk. The deadline for submission is Tuesday June 25 2013 Kindly note that only short-listed candidates will be contacted