Reports And Quality Control Analyst

Reports and Quality Control Analyst GENERAL DESCRIPTION Resettlement Support Center Turkey & Middle East serves as a regional office for the US Refugee Resettlement and Cultural Orientation Program in the region. ICMC Beirut operates the US Resettlement Program in Lebanon and operates in a dynamic work environment. Job descriptions/duties may change as operational needs decrease or increase. Resettlement Support Center ICMC Beirut staff are employed on a casual hire basis. ICMC is an international non-governmental organization serving and protecting uprooted people–refugees, internally displaced persons and migrants–regardless of faith, race, ethnicity or nationality.   DUTIES and RESPONSIBILITIES:  Under the overall supervision of the Head of Office, the Reports and Quality Control Analyst will perform the following functions: Adhere to Standard Operating Procedures and implement policies in accordance with US Department of State/Bureau of Population, Refugees & Migration (DOS/PRM) guidelines for United States Refugee Admission Program (USRAP) Produce statistical analysis and reports on request relating to the above information Serve as RPC focal point for all WRAPS Release Notes, requests for information and the Helpdesk work orders Manages the use of WRAPS database statuses and drop down menus to ensure their consistent and coherent use and oversees regular and appropriate data clean up Works closely with Processing Supervisor to develop reports which monitor staff efficiency and data entry accuracy for overall quality control and improvement Provide IT  Assistance and Act as focal point for PC troubleshooting, software and hardware support, networking, data backup, and generating database reports Perform other duties or special assignments as may be assigned to ensure efficient processing and operation of the ICMC Refugee Resettlement Program Adhere to ICMC’s standard operating procedures, code of conduct, and security protocols Provide training and develop the use of electronic database reporting systems REQUIREMENTS: Relevant university degree At least 3 years of experience in IT and database management systems (MS ACCESS, MSSQL, MS SQL Server Reporting Services) Strong background/experience in quantitative and qualitative analysis   QUALIFICATIONS and KEY COMPETENCIES: Strong command of Arabic and English, both written and verbal  Excellent writing, communication skills High level of attention to details, strong organizational and time management skills Ability to supervise out-processing staff to ensure policies and procedures are implemented Demonstrated computer skills in Microsoft Word, Excel, Access and WRAPS  Respect for diversity Ability to work both as a motivating member and a leader of a diverse team