Out-Processing Case Processor

GENERAL DESCRIPTION ICMC is an international non-governmental organization serving and protecting uprooted people–refugees, internally displaced persons and migrants–regardless of faith, race, ethnicity or nationality. ICMC Lebanon is linked to ICMC Turkey which serves as a regional office for the US Refugee Resettlement and Cultural Orientation Program in the Middle East region. ICMC Beirut operates in a dynamic work environment and job descriptions/duties may change as operational needs decrease or increase. In Lebanon, ICMC staff are employed a casual hire basis. DUTIES and RESPONSIBILITIES Under the overall supervision of the Team Leader and the direct supervision of the Out-Processing Unit Supervisor, the Out-Processing Case Processor will perform the following functions: • Adhere to Standard Operating Procedures and implement policies in accordance with US Department of State/Bureau of Population, Refugees & Migration (DOS/PRM) guidelines for United States Refugee Admission Program (USRAP) • Complete daily clerical Out-processing Unit activities, including the preparation of medical forms, travel packets, out-processing correspondence • Execute Quality Control Reports and take action on necessary cases that require follow up • Complete file review for cases that have completed USCIS adjudication • Provide operation and logistical support as an ICMC deployee to USCIS missions. • Scan and photocopy all documents required for each refugee file for the purpose of out-processing • Work closely with the Out-Processing Unit Supervisor to track medical, cultural orientation and travel related activities • Perform other duties or special assignments as may be assigned to ensure efficient processing and operation of the ICMC Refugee Resettlement Program • Adhere to ICMC’s standard operating procedures, code of conduct, and security protocols EDUCATION: • Post Secondary degree or equivalent work experience QUALIFICATIONS and KEY COMPETENCIES: • Strong organizational and time management skills • Proficiency in Microsoft Excel, Outlook and Word; Competency in other statistical/reporting programming is desirable • Excellent communication skills • Ability to follow directions and implement policies and procedures with a positive and receptive attitude • Ability to work effectively under stress and in a multicultural team • Respect for diversity • Ability to maintain high performance standard with attention to detail • Previous experience in humanitarian and/or refugee fields is advantageous