Secretary

Responsibilities of the secretary:

• Receiving and directing visitors to the healthcare center in appropriate manners
• Receiving incoming phone calls in appropriate manners
• Scheduling the appointments of the beneficiaries who call over the phone
• Scheduling the appointments of the walk-in beneficiaries who come to the healthcare center in person
• Organizing all the appointments on the Health Information System based on the schedules of the physicians and the healthcare workers
• Receiving patients and recording their demographic information on the Health Information System
• Comforting beneficiaries and listening and replying to their requests professionally while showing interest and kindness
• Calling the beneficiaries and sending short messages on their phone numbers to remind them of their appointmnets or to cancel or postpone appointments
• Checking on the reception areas continuously to make sure the place is rearranged and ready to receive patients
• Informing the medical team whenever the patients arrive and whenever there is an emergency in the reception area
• Collecting and recording patient charges
• Updating the demographic data on the Health Information System regularly
• Following up with the patients based on what the instructions of the medical team
• Protecting patients' rights by maintaining confidentiality of information

Experience required: 

• At least three (3) years of work as a secretary in a hospital or healthcare center or medical laboratory or any medical setting.
• Applicant must have good organizational skills with good verbal and written communication.

• Applicant must have basic computer skills (electronic medical file, Excel, Powerpoint, Word), use of electronic printer, scanner and fax.