Operations Manager - Migrant Community Centers

Job Purpose

Plan, direct, coordinate, and oversee the activities and inner-workings of the MCCs. Ensure that program requirements are being met.

Areas of Contribution & Related Accountabilities

MCC management involvement:

The jobholder responsibilities in this area include but are not limited to the following:

Planning, monitoring, and evaluating:

• Plan and prepare yearly and monthly plans for activities, classes and workshops, according to strategies set with directors.
• Collect data from centers to keep track of program and project achievements in comparison with targets, report on these on a monthly basis. Highlight discrepancies and suggest corrective action. Keep records of success stories, challenges, and lessons learned.
• Conduct monthly meetings to prepare detailed action plans for new projects and activities.
• Evaluate the work of team members and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
• Create and/or maintain documents common to all centers such as: evaluation forms, questionnaires, data collection sheets, etc.

Direct supervision:

• Supervise coordinators' work, handle their requests, and provide assistance with complicated issues when needed.
• Recruit, train, brief and evaluate coordinators when needed.
• Support the sharing of information and knowledge between centers.
• Lead on bi-weekly coordinators' meetings.

Education program:

• Observe teaching methods used in MCC classes and examine learning materials to evaluate and standardize the curricula and teaching methods across classes and centers.
• Manage and oversee the creation of curricula for Arabic and French classes.
• Determine areas where improvement is needed and propose plans of action.
• Standardize and supervise student assessments, pre-tests, post-tests, volunteer training/briefing, and all other procedures that the curriculum entails and that the education program requires. Keep updated data records.
• Ensure that classes are of appropriate quality and that resources are used effectively.

Capacity-Building Program:

• Create and update topic lists for the capacity-building program in coordination with directors and coordinators. This includes training, workshops, information and awareness sessions.
• Coordinate the capacity-building program including but not limited to the identifying and recruiting trainers/speakers, setting schedules, dealing with logistics and payments, preparing evaluation materials, etc.
• Ensure that sessions are of appropriate quality and that resources are used effectively.
• Assist coordinators in the promotion of the sessions at their centers.

Public Relations:

• Represent MCC when needed.
• Handle and/or refer media & interview requests.
• Collect material from centers for ARM’s and MCC’s online pages.
• Liaise with Media & Communications Officer regarding online content for the centers.
• Develop and maintain relationships with local authorities, community representatives, and other stakeholders, with the objective of raising public awareness of ARM and MCC.

Administrative involvement:

The jobholder responsibilities in this area include but are not limited to the following:

• Handle leave management of the coordinators.
• Handle schedules management of the coordinators.
• Handle timesheets of team members.
• Report on any misconduct or problems with team members.
• Handle petty cash and prepare volunteer stipend payments.

Communications & Work Relationships

Internal Communication

• Regular contact with Coordinators
• Occasional contact with Assistant Coordinators
• Occasional contact with Volunteers
• Regular Contact with Administrative Team
• Regular Contact with Media & Communications Officer
• Regular contact with MCC Members & Users
• Regular contact with Executive Director and Programs Director

External Communication

• Regular contact with other NGOs, networks, and task forces
• Occasional contact with the Media

Framework, Boundaries, and Decision Making Authority

The jobholder has the authority to solve minor on-the-spot issue arising with members, assistant coordinators and volunteers; any activity outside the authority of the coordinator should be communicated to the senior Coordinator before any decision is taken.

Knowledge, Skills and Abilities

• Bachelor’s degree in humanities, social sciences, NGO management or related fields
• Master’s degree is a plus
• Excellent command of English & Arabic; French is a plus
• Excellent Microsoft Office Skills
• Excellent organizational, time management, and interpersonal skills
• Excellent communication skills
• Problem-solving and analytical skills