Medical Secretary

MAIN OBJECTIVE OF POSITION

Main purpose:

Ensure registration and admission of patients visiting hospital and prepare the patient for his/her consultation according to hospital protocols. Perform secretarial administrative activities according to the instructions of the supervisor and MSF rules and protocols to ensure efficient administrative support.

Accountabilities:

• Welcome patients, ascertain purpose of visit, inform them about how the facility functions, direct them to appropriate staff and ensure the availability of a comfortable waiting area for them and their relatives.
• Bring any patient with an obviously serious medical problem to the attention of the triage nurse.
• Ensure good flow of patients avoiding overcrowded rooms and having patients standing up for long time while waiting for their turn.
• Schedule and confirm patient medical consultations, surgeries, diagnostic and follow-up appointments.
• Identify patients and register their administrative details: The associated activities are, amongst others:  
  • Create and update files for patients according to protocols, and ensure maintaining and filing system in good condition.
  • Ensure, maintain and promote confidentiality regarding all information registered.
• Keep record of daily attendance, exits (cured, defaulter, death or transfer), and collaborate with the social workers in their tracing of defaulters to ensure they come back.
• Undertake information retrieval for practice/patient’s best interest as requested by the heads of department.
• Preparing, produce referral letters, and medical reports in accordance with the hospital policy and produce.
• Responsible for minute taking at meetings and their timely production and distribution as requested.
• Ordering and maintaining the stationary needs of the reception area.
• Answer telephones, and direct calls to appropriate staff. Maintain a call register (incoming and outgoing) informing the individuals about the calls received during his/her absence.
• Write and/or check official letters, reports and other documents related to the hospital
• Report daily to the head nurse about daily/weekly admissions, defaulters.
• Participating in any other related activities as requested by the line manager

SKILLS AND QUALIFICATIONS:

Education

• At least a High School Certificate.

Experience

• Office Experience is desirable.

Languages

• Fluency in English and Arabic is mandatory.

Knowledge     

• Essential knowledge of basic mathematics

Competencies

• Commitment
• Flexibility
• Stress Management
• Results
• Teamwork
• Service

APPLICATION PROCESS

Send to the MSF e-mail msfocb-barelias-admin@brussels.msf.org your motivation letter with updated CV, highlighting in the subject the post you are applying to. Example: “Name Surname – Medical Secretary” 

Or

You can put your motivation letter with updated CV to MSF Bar Elias project CV Box highlighting in the envelope the post you are applying to. Example: “Name Surname – Medical Secretary”. The CV Box is located at: 
MSF Bar Elias Hospital 
Old municipality building at Bar Elias center
Next to the PHC Bar Elias, Bekaa

Only shortlisted candidates will be contacted.

DEADLINE: Completed applications must be received by: Monday, May 7th 2018