AME Officer (Lebanese Only)

Job Purpose

The Appraisal, Monitoring and Evaluation Officer is responsible for the development and the implementation of appropriate and viable appraisal, monitoring and evaluation systems that are in line with the ACTED’s global AME procedures, and contributing to ensuring that ACTED’s projects and programs perform as planned

Objectives

1. Implement solid AME systems and mechanisms that are in line with global AME procedures and deliver effective research/outputs in a way to inform timely decision making and the adoption of sound corrective measures.
2. Ensure lessons learnt and best practices are discoursed and documented.
3. Contribute to the effective functioning of beneficiary complaints and response mechanism and  enhance  the  trust  and  confidence  of  beneficiaries,  identify  areas  of  our work  which  need  to  be  improved  and  ensure  that  ACTED  learns  from  the  feedback  provided  through this  process. 
4. Ensure the operations and delivery of AME functions through effective management of AME team members.

Duties and Responsibilities

1. Appraisal, Monitoring and Evaluation Systems
   1.     Technical and Systems Development

1. Contribute to the development and updating of the AME frameworks for ongoing projects;
2. Implement the AME policies and  procedures as described in the ACTED AME standard guidelines and make sure that the tools are followed as applicable;
3. Contribute to an effective roll-out of M&E data collection and reporting systems to all staff and partners through training, site visits, manuals, and other technical support as needed.

1.     AME Implementation and Management

1. Develop the ToRs and mission plans and carry out assessments, monitoring and evaluations (baselines, mid-terms, endlines) as reflected in the ToR and mission plan;
2. Develop and oversee the implementation of appropriate data collection and analysis instruments, methodologies (e.g. survey questionnaires, focus group discussions, key-informant interviews) and data/information dissemination/utilization plans;
3. Closely supervise data collection activities and ensure that data collection teams are organized and resourced as needed, and that they deliver as per field mission plans and according to data quality standards;
4. Maintain electronic and/or paper-based MIS systems for tracking and reporting all quantitative data and information including reporting on ACTED’s program indicators;
5. Analyze AME data and produce reports, factsheets with useful statistical analysis and presentation (charts, tables, histograms, box plots) as necessary in a timely manner;
6. Measure and report on qualitative and quantitative input, process, output, outcome, impact, objective, and goal-level performance indicators for all projects;
7. Provide AME related capacity building and awareness to implementing partners and other institutions supported by ACTED as appropriate;
8. Represent ACTED in different forums on AME related issues when required

Duties and Responsibilities

1. Appraisal, Monitoring and Evaluation Systems
   1.     Technical and Systems Development

1. Contribute to the development and updating of the AME frameworks for ongoing projects;
2. Implement the AME policies and  procedures as described in the ACTED AME standard guidelines and make sure that the tools are followed as applicable;

1. Contribute to an effective roll-out of M&E data collection and reporting systems to all staff and partners through training, site visits, manuals, and other technical support as needed.
   1.     AME Implementation and Management

1. Develop the ToRs and mission plans and carry out assessments, monitoring and evaluations (baselines, mid-terms, endlines) as reflected in the ToR and mission plan;
2. Develop and oversee the implementation of appropriate data collection and analysis instruments, methodologies (e.g. survey questionnaires, focus group discussions, key-informant interviews) and data/information dissemination/utilization plans;
3. Closely supervise data collection activities and ensure that data collection teams are organized and resourced as needed, and that they deliver as per field mission plans and according to data quality standards;
4. Maintain electronic and/or paper-based MIS systems for tracking and reporting all quantitative data and information including reporting on ACTED’s program indicators;
5. Analyze AME data and produce reports, factsheets with useful statistical analysis and presentation (charts, tables, histograms, box plots) as necessary in a timely manner;
6. Measure and report on qualitative and quantitative input, process, output, outcome, impact, objective, and goal-level performance indicators for all projects;

;

1. Provide AME related capacity building and awareness to implementing partners and other institutions supported by ACTED as appropriate;
2. Represent ACTED in different forums on AME related issues when required.

     2. Learning

1. Contribute to proactive dissemination and use of knowledge gained through AME activities among Project Managers, Technical Coordinators and Project Development Manager/Officers;
2. Contribute to organizing and facilitating learning events in order to capture best practices and lessons learnt when a project closes or as required;
3. Document and share the lessons learnt and best practices on time and ensure that the knowledge gained contributes to the improvement of projects and influence the strategic development of future projects and activities;
4. Support project implementation and improvement by providing timely information around project successes to be scaled up as well as challenges to allow ‘course correction’ throughout life of the program.

1. 3. Beneficiary Complaints and Response Mechanism
   1. Contribution to the Beneficiary CRM

1. Contributing to the implementation of the beneficiary Complaints and Response Mechanism (CRM) for the country mission in line with ACTED standard beneficiary CRM procedures;
2. Contribute to the proper management of the project CRM central database;

1. Build capacity and understanding among ACTED staff, partners and contractors on beneficiary accountability and CRM.

1. AME Team Management

1. Ensure that staff under the direct responsibility understand and are able to perform their roles and responsibilities;
2. Manage AME Assistants, Monitors and Enumerators delineating their responsibilities and follow-up the work plans and day-to-day activities;
3. Ensure a positive working environment and good team dynamics;
4. Manage interpersonal conflicts among team members;
5. Identify the AME training needs of team members and discuss plans with the AME Manager for both internal and external trainings;
6. Coach, train, and mentor AME Assistants, Monitors and Enumerators with the aim of strengthening their technical capacity, exchanging knowledge within the AME team;

1. Other

1. Provide regular and timely updates on progress and challenges to supervisors and other team members;
2. Participate in AME-related conferences and workshops when possible and stay up to date of best practices and new knowledge created in the field of AME;
3. Perform any other related activities as assigned by immediate supervisor.

Key Performance Indicators

• Number of assessments and evaluations conducted over the past 6 months
• Number of monitoring missions conducted over the past 6 months
• Number of monitoring cycles closed with a way forward discussion conducted with the project and coordination teams within the timeline given in ACTED’s AME guidelines and over the past 6 months
• Mechanism in place and functional to provide data on project indicators to PDD in a timely manner
• Mechanism in place and functional that allows at least the reporting on ACTED’s 16 global standard indicators
• % of projects with close out meeting held for the projects closed during past 6 months
• Lessons learnt and best practices recorded in the Country Lessons Learnt and Best Practices document according to ACTED’s standard learning procedures and updated in regular and timely manner
• Number of learning events to capture best practices and lessons learnt organized/facilitated within the last 6 months
• Beneficiary CRM implemented in the mission as per ACTED standards
• % of team members provided with internal/external training during the past 1 year

QUALIFICATIONS

Mandatory requirements

• Language skills: Fluent in English and Arabic (speaking/reading/writing) 
  Education degree: Secondary diploma
• Work experience: Experience in NGOs/ On-site training in social or monitoring work
• Knowledge & skills: Good analytical and writing skills / Very good team spirit// Demonstrate willingness to improve own knowledge and skills by participating actively in any training sessions and capacity building activities
• Computer skills: Knowledge of the MS office software (including Word, Excel, Outlook) SPSS is a plus

Transversal skills:

• Well organized and attention to details
• Conflict resolution and diplomacy experience
• Ability to analyze and suggest improvement
• Autonomy, neutrality, hard worker
• Able to manage stress and pressure
• Ability to work within a team.