Operations Assistant (Lebanese Nationals Only)

1. Background

ACTED is an International Non-Governmental Organization registered in France with global operations in Central and South Asia, Europe, Middle-East and Africa. ACTED has been active in Lebanon since 2006 operating mainly in the North and Beirut and Mount Lebanon governorates of Lebanon.

Live Love Lebanon is a national non-profit, non-governmental organisation, seeking to impact meaningful social and environmental change in Lebanon.

2. Functions

• Responsible for ensuring high quality visibility and quality of service delivery;
• Ensure correct and efficient use of resources;
• Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal regulations;
• Ensure all assets are ready to be used for implementation;
• Keep line manager informed about any security issues; 
• Refer complaints and delays to Operations Manager and Technical Operator;
• Communicate systematically to the Operations Manager on project progress and planning.
• Updates job knowledge by tracking and understanding demand;
• Respond to any other request as required by the Operations Manager.

3. Accountability to Communities and Beneficiaries

The Operations Assistant is responsible for ensuring that all relations with the communities we work are conducted in a respectful and consultative manner.  Due attention must be paid to ensuring that communities are adequately consulted and informed about the program objectives, activities, beneficiary selection criteria, and methodologies.  This is the responsibility of every staff member.

4. Knowledge, skills

• At least 1-year experience of management;
• Experience in client and service management (hospitality, etc);
• Fluent in Arabic, with written and verbal English skills and the ability to work in an international context;
• Excellent communication, interpersonal and leadership skills;
• Knowledge of solid waste management systems and processes considered an asset;
• Strong organizational skills and attention to detail;
• Highly motivated and with a desire to work with local communities;
• Ability to work with culturally diverse groups of people;
• Excellent knowledge of Greater Beirut area.