Cooperation for Protection (C4P) Team Leader

General job description: 

The  C4Ps  is responsible to, 

                Staff Super Vision

• Leads a team of C4Ps (SDC & OCHA) including the case workers , PSS facilitator and community facilitators
• Ensure the effective implementation of case management and focused PSS services for children harmed or at risk of being harmed, through appropriate assignment of cases, monitoring and guidance to caseworkers and organisation of FPSS interventions

• Ensuring case management and focused PSS are provided in a holistic and coordinated manner
• Support partners in the implementation of their child protection interventions, pertaining to: case management, community based psychosocial support, positive parenting, awareness, and supporting the enhancement of child protection systems in Palestinian camps.
• Directly implements interventions to  support social and behavior change, linked to child marriage and child labor.
• Ensure a cohesive working environment for the team under his-her supervision
• Directly supervise case workers , CFs and PSS facilitators 
• Ensure strong cohesion within the team
• Ensure strong coordination and links between case workers and PSS facilitators
• Organise staff schedules and monitor their time management

• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.

• Ensure timely completion and submission of monthly timesheets, probation reviews and annual performance reviews

Quality of Intervention

• Ensure that each caseworker is effectively implementing the case management according to Standard Operating Procedures through regular individual meetings and case reviews with caseworkers. Monitor timescales for response, services follow-up and review of cases.

• Ensure cases are receiving appropriate support; and when needed, support individual cases and provide regular monitoring of all aspects of case management services.

• Ensure regular review of files and supervision to ensure adherence to procedures - Regularly review the safe and appropriate documentation of CP cases through review of files and databases

• Assign and review caseworker’s caseloads to ensure they are manageable

• Ensure all children engaged in case management benefit from FPSS

• Support partners under the C4Ps project in the implementation of their interventions, from a technical and operational stand point, including: Case Management-Community based PSS/ Community Based Child Protection activities, Caregivers/ Positive parenting program and awareness. This should include setting plans with the teams in collaboration with the Partnership and Compliance Manager, ensuring regular follow-up, ensuring alignment with agreed guidelines, identifiying technical training requirements and either provide them or identify resources to train them; ensure regular coaching and technical spot checks

• Support the community facilitator in the coordination of child protection networks in Palestinian camps in the South.

On the Job Support

• Conduct regularly field visits to properly monitor and support the team

• Identify gaps, needs, challenges and propose solutions to the AM 

• Be the direct support to field staff leaded in managing targets, shape action plans 

• Ensure that filing on the office is properly done.

Budget / Admin / Log Management

• Know and comply with the budgetary framework of his/her activities in close coordination and under supervision of the Area Manager

• Share with the Area Manager useful information for drawing up the budget

• Submit purchase requests to the Area Manager according to procedure and authorization level. The TL should always ensure that PSRs are properly filled and that they are in line with the implementation plan.

• Ensure fleet usage is managed properly with close coordination among different teams (TLs to coordinate and plan accordingly with support of AM).

• Prepare store requests according to needs 

Monitoring and Reporting

• Compile the CM ,community engagement , FPSS and partners M&E report/ Activity info

• Compile CW ,CF, FPSS facilitators and partners monthly reports

• Ensure confidentiality and that data protection and information-sharing protocols are respected. 

• Review and validate encoding by CW into the CM system

• Monitor and analyse child protection data collected by the Case Management team and provide regular reports to the Manager on caseload numbers (disaggregated by sex, age, risk level, etc.) 

• Participate in the development of lesson learned and best practices 

Coordination and Represntation

• Receive cases referred from other organisations and follow up / track on cases received from other organisation
• Ensure that there is a clear feedback mechanism in place for referrals (with NGO and also UPEL)
• Contribute in support to CM TO to mapping of services and to the development of  referral pathway and Information Sharing Protocol.
• In Coordination with CMTO, contribute to case management meetings at least every two weeks with the CM team 
• Contribue to case conferences for complex and high risk cases. 
• Directly communicate effectively with other officers and key stakeholders in order to regularly report trends and advocate for the best interests of children
• Support the team to link with other teams to ensure a comprehensive answer to needs. 
• Closely coordinate with the technical department for all matters related to Coaching and technical support. 
• TL and Technical Officers should exchange regularly (informing always the area manager) to ensure to be on the same line in the support provided to the team and to plan ahead the technical guidance. 

• Strong coordination with the Step Forward TLs .

 Program Development

• Contribute to the development of proposal activities in relation to C4Ps Project

Other

• Consistently and proactively monitor/assess the safety and security of field teams; promptly reporting concerns or incidents to Tdh management and liaising with community leaders and other external parties as required to maintain/enhance the security environment for Tdh programs

• Actively engage in all capacity building opportunities including formal trainings, on the job coaching and peer to peer sessions. 

• Ensure any child safeguarding concerns are reported and addressed immediately. 

• Other duties as assigned by the supervisor to enable and develop Tdh programs