Customer Care Associate

Responsibilities

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Maintains customer name and contact database
• Processes customer requests according to established department policies and procedures
• Works closely with the credit department to resolve disputed credit items.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with other departments especially operations to meet and exceed customer’s service expectations. Receives and checks customer complaints.
• Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
• Conduct customers related studies and surveys by phone, focus groups or individual interviews
• Compiles statistics and prepares various report.

Skills and Competences

• Communication, collaboration and reporting skills, preferably from a multi-cultural environment
• Customer / client oriented
• Problem solving / analytical skills
• Ability to perform under pressure
• Proficient in English and Arabic both written and oral, French is a plus

Computer Skills

• Microsoft office – all applications
• Software applications required for daily operations

EXPERIENCE AND KNOWLEDGE

• Bachelor Degree in public relations, Marketing, Business Administration or any other related field.
• 1 to 2 years of experience in customer service