Case Manager (Child Protection)

Essential Duties and Responsibilities:

• Identify individual cases through regular presence in the community and in close coordination with TEC and THC staff, as required;
• Evaluate referrals from other agencies and community partners, referring cases to other organizations for more specialized care when necessary;
• Manage cases with respect for confidentiality and in accordance with national Standard Operating Procedures (SOPs) and Tahaddi guidelines;
• Conduct initial (rapid) assessments of child protection (CP) cases, prioritizing them according to risk level;
• Determine needs of the child and family by completing intake interviews, including legal, therapeutic, medical, psychosocial, and psychiatric evaluations;
• Coordinate and provide social care that is safe, timely, effective, efficient, equitable, and child-centered;
• Handle case assignments, draft service plans, review case progress, and determine case closure;
• Record case information, accurately completing all necessary forms and producing statistical reports;
• Regularly monitor and support children and families through home visits, providing guidance, advice and emotional support, community mediation and referrals;
• Actively participate in weekly interdisciplinary meetings and assessments, sharing progress and obstacles with the psychosocial team;
• Regularly follow up to ensure all services and action points listed in the case plan are carried out within agreed timeframes. Ensure that progress is regularly reviewed;
• Regularly document cases using case notes and other agreed upon forms, update databases to ensure a comprehensive record of the case;
• Ensure that data collection and storage respect data protection protocols and confidentiality principle.