Receptionist - UNOPS - MTL053 - G3 - Mount Lebanon, Lebanon

Seven years into the Syria crisis, Lebanon remains the country hosting the largest number of refugees per capita, with over one million Syrian refugees, and around 20,000 refugees of Iraqi, Sudanese, Ethiopian and other origins, in addition to the Palestine refugees under UNRWA’s mandate.  There are no formal camps for Syrian refugees in the country, and refugees are living in hundreds of communities and locations across the country. 

The refugee response is led by the Government and local actors, supported by the international community. As the designated lead agency in the refugee response, UNHCR has established a sector-based structure in Beirut and in the field. The structure brings together over 100 UN agencies, national and international NGO partners in identifying and agreeing on the strategic priorities to address the needs of Syrian refugees and other affected populations. The Lebanon national response falls under the Regional Refugee and Resilience Plan (3RP), whereby UNHCR guides the refugee response and UNDP facilitates the resilience and stabilization component.

The UNHCR operational response in Lebanon is one of the largest for the organization. Media attention and the frequency of influential high-profile visitors is high. Aside from the country office in the capital city of Beirut, UNHCR has offices in Mt Lebanon, Qobayat, Tripoli, Tyre and Zahle.

The reception clerk is a member of the reception team within the registration unit, in the protection section. S/he will be responsible for entry and reception of persons of concerns into the UNHCR premises, with a focus on identifying vulnerable individuals for fast-tracking to the reception desks established for providing persons of concern with access to appointments/helpline, scheduled interviews, counseling on queries raised by persons of concern regarding UNHCR's procedures, their files with UNHCR and their rights and entitlements.

• Identify persons of concern and organize their entry into UNHCR premises;
• Identify and fast-track persons with specific protection needs; 
• Coordinate with security team on the management of orderly entry into the building, and reporting       security incidents where applicable;
• Counsel refugees and asylum-seekers, providing them with information at reception and in waiting areas, including assistance with completion of application forms;
• Assist with creating, organizing, maintaining physical files, including photocopying of documentation prior to registration interviews;
• Ensure timely and efficient circulation of physical files and other correspondence between reception/registration unit and other functional units;
• Schedule appointments for refugees, through the hotline or in person
• Any other duty as may be required.
• Visitors and persons of concerns have a full and fair access to UNHCR staff and services while approaching the reception for different purposes and their privacy is respected.
• The reception and counseling of asylum- seekers and refugees in accordance with UNHCR polices and standards.
• The identification of vulnerable asylum-seekers and refugees;
• The management of expectations of asylum-seekers and refugees