Program Manager

Main responsibilities:

• Manage and supervise Akkarouna teams
• Ensure the proper implementation of Akkarouna activities
• Coordinate activities among the Akkarouna staff and the partners of the project.
• Participate in the capacity building of the staff and partners
• Take an active role in assessments and mapping to be conducted on the field.
• Ensure regular and accurate data collection and reporting
• Be the focal point for emergency cases.
• Contribute to the analysis of Akkarouna activities

Main activities:

Management of the teams

Directly manage, support and follow up the project Managers

Provide regular feedbacks that require line manager support and decision making

• Overview the planning of annual leave and follow sick leave for the teams
• Carry out annual performance appraisals for all staff under direct supervision
• Participate in the prepare and facilitation of the induction/training plan for all new team members
• Compile weekly movement plans for team and coordinate with logistics department.
• Prepare mission orders for logistic needs and purchase the items directly when necessary in coordination with coordinator and logistics department.
• Participate in the recruitment process of new staff
• Plan and follow-up the technical supervision sessions

Implementation Akkarouna activities on the field level

• Organize Akkarouna activities and ensure their proper implementation on the field
• Coordinate with other departments / partners for the smooth implementation of any related intervention
• Ensure the proper and quality delivery of the services
• Participate in the development of resources for managers

Management of emergency situations

• Act as focal point for emergency cases
• Provide direct support for high risk beneficiaries, emergency cases and their process. 
• Share problematic situations and cases with the higher management/ technical advisor for help with decision making and problem resolution

Capacity building of Akkarouna

• Harmonize resources and contribute to resource development process
• Depending on the topic, train and/or assist in the facilitation of trainings for team as well as partner’s staff and community members
• Motivate the team to document their work and present it to the rest of the team

Participation in the design and implementation the projects

• Assist in the development of effective systems for project management
• Make sure that the mapping is regularly updated
• Participate in the development of partnerships with local stakeholders necessary for the implementation of the activities
• Take an active role in building and strengthening the links between the stakeholders
• Ensure that people in need of referral are sent to the appropriate organization
• Coordinate with the outreach team to ensure proper referral from the community

Coordination with stakeholders

• Attend the task forces and other working groups when required
• Attend coordination meetings and represent Akkarouna in relevant interagency meetings 
• Participate in coordination meetings (working group/ task force) and inter-NGO trainings
• Ensure that the coordination with other NGO’s on topics is constant, smooth and efficient
• Support the team dealing with the protection issues / risks of beneficiaries
• Coordinate with protection actors to provide technical assistance on program aspects

Data collection, analysis, and reporting

• Elaborate and update the monitoring tools in coordination with coordinator and the MEAL team
• Ensure that data collection is appropriately done by the team
• Ensure the timely production and technical reports from the teams
• Produce a monthly report
• Translate verbally and written when necessary
• Participate in donor’s reports

Assessments and contribution to analyzing, evaluating and adapting the program

• Participate in defining effective and culturally appropriate approaches and interventions on the community level
• Contribute to proposal writing in collaboration with other contributors

Behaviour:

• To behave with self-restraint at all times and respect the dignity of the beneficiaries.
• To be able to work as part of a team and participate in all activities 
• To believe in concepts of equity, human rights, neutrality and impartiality.
• Demonstrate motivation at work.
• Demonstrate willingness to improve own knowledge and skills by participating in any capaciy buildingactivities.
• Respect each team member’s position, work and specialty.
• Adapt to special situations or demands from supervisor.

Requested Profile

• Master’s Degree in Psychology or Social Work or any relevant field
• 3 to 5 years of experience with an NGO.
• Good communication skills are a key factor to this position.
• Proficiency with Microsoft word and excel.
• Arabic and English language are mandatory.
• To know very well Tripoli area and Akkar

Requested competences:

• Excellence in organizing, planning and prioritizing task
• Ability to identify strengths and weakness and in proposing shared solutions for the continuousimprovement of providing quality services.
• Strong ability to observe, analyse, report and take initiative.
• Ability to work with a team as well as to work independently.
• Ability to seek, collect, and critically analyse data and information needed to achieve the tasks.
• Clear commitment in the project thematic.
• Ability to communicate any technical or non-technical topic with clarity and to share any importantproject information with the team.
• Ability to self-reflect on your work, to recognize what needs improvement and to propose solutions.