Case Management Officer - Beirut

ROLE PURPOSE: The Case Management Officer will support the implementation and monitoring of case management work under different grants.

He/ She will be responsible of managing a team of case workers, ensuring proper coordination with the other case management implementing agencies and delivering timely qualitative reports.

Child Safeguarding:

Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people

SCOPE OF ROLE:

Reports to: Child Protection Coordinator

Staff reporting to: Case Workers

KEY AREAS OF ACCOUNTABILITY:

Establishment and management of the Case Management Programme

• In collaboration with the Child Protection Coordinator and other Child Protection (CP) staff, ensure proper coordination between the PSS activities implemented and the case management work
• Organize and implement trainings on referral and case management when needed
• Supervise and coach case workers on the identification, assessment, documentation, referral (to relevant services) and follow-up of at-risk children and families (Case Management)
• Conduct alone and / or support the case workers in family visits if necessary
• Ensure that case workers respect confidentiality and follow ethical guidelines
• Document and report the cases closed
• Ensure that files, registers and computer databases are stored confidentially and are used in an appropriate and correct manner
• Schedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with Case Management team and senior CP management
• Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases and psychosocial support to caseworkers
•  Facilitate peer-to-peer support groups where appropriate
• Identify staffing and capacity building needs
• Review staff caseloads to ensure they are manageable and share challenges with senior management

Overall Management and Coordination

• Submit reports concerning implemented outreach activities and overview on the case management
• Participate in weekly coordination meetings at UNHCR level
• Ensure constant and transparent communication and collaboration with relevant community structures and community leaders
• Document best case practices and case studies
• Share information on field-level successes and challenges with the Child Protection Coordinator
• Review and analyze trends in the caseload to inform programming

COMPETENCIES

Leading and inspiring others: Demonstrates leadership in all our work, role models our values, and articulates a compelling vision to inspire others to achieve our goals for children

Developing self and others: Invests time and energy to actively develop self and others to help realise their full potential, and to build the organisation’s capability for the future

Problem solving and decision making: Takes effective, considered and timely decisions by gathering and evaluating relevant information from within or outside the organisation and making appropriate judgement

Working effectively with others: Works collaboratively to achieve shared goals and thrives on diversity of people and perspectives; knows when to lead and when to follow and how to ensure effective cross-boundary working

QUALIFICATIONS AND EXPERIENCE

• Degree in social work or related social studies
• Extensive work experience of working directly in case management and social work
• Experience of having worked in NGOs or in an emergency context
• Excellent communication skills
• Experience in project management and supervision of staff (Desirable)
• Ability to write weekly and monthly reports
• Fluency in written and spoken Arabic and English
• Commitment  to  and  understanding  of  Save  the  Children’s  aims,  values  and principles  including rights-based approaches