Case Management Officer - Beirut

ROLE PURPOSE: The Case Management Officer will support the implementation and monitoring of case management work under different grants. He/ She will be responsible of managing a team of case workers, ensuring proper coordination with the other case management implementing agencies and delivering timely qualitative reports.

CHILD SAFEGUARDING:

Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.

SCOPE OF ROLE:

Reports to:  Child Protection Coordinator

Staff reporting to: Case Workers

KEY AREAS OF ACCOUNTABILITY:

Establishment and management of the Case Management Programme

- In collaboration with the Child Protection Coordinator and other Child Protection staff, ensure proper coordination between the pyshosocial support activities implemented and the case management work.

- Organize and implement trainings on referral and case management when needed.

- Supervise and coach case workers on the identification, assessment, documentation, referral (to relevant services) and follow-up of at-risk children and families (Case Management).

- Conduct alone and / or support the case workers in family visits if necessary

- Ensure that case workers respect confidentiality and follow ethical guidelines

- Document and report the cases closed.

- Ensure that files, registers and computer databases are stored confidentially and are used in an appropriate and correct manner.

- Schedule and supervise case management meetings at least every two weeks. Share minutes of case management meetings with CM team and senior Child Protection management.

- Conduct weekly supervision meetings with all caseworkers, providing technical advice on cases and psychosocial support to caseworkers. Facilitate peer-to-peer support groups where appropriate.

- Identify staffing and capacity building needs.

- Review staff caseloads to ensure they are manageable and share challenges with senior management. 

Overall Management and Coordination

- Submit reports concerning implemented outreach activities and overview on the case management.

- Participate in weekly coordination meetings at UNHCR level.

- Ensure constant and transparent communication and collaboration with relevant community structures and community leaders

- Document best case practices and case studies

- Share information on field-level successes and challenges with the Child Protection Coordinator

- Review and analyze trends in the caseload to inform programming.

QUALIFICATIONS AND EXPERIENCE:

- Degree in social work or related social studies

- Extensive work experience of working directly in case management and social work.

- Experience of having worked in NGOs or in an emergency context.

- Excellent communication skills.

- Experience in project management and supervision of staff (Desirable).

- Ability to write weekly and monthly reports.

- Fluency in written and spoken Arabic and English.

- Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches.

COMPETENCIES:

Leading and inspiring others: Demonstrates leadership in all our work, role models our values, and articulates a compelling vision to inspire others to achieve our goals for children.

Developing self and others: Invests time and energy to actively develop self and others to help realize their full potential, and to build the organisation’s capability for the future.

Problem solving and decision making:Takes effective, considered and timely decisions by gathering and evaluating relevant information from within or outside the organisation and making appropriate judgments. 

Innovating and Adapting: Develops and implements innovative solutions to adapt and succeed in an ever-changing, uncertain work and global environment.

Working effectively with others: Works collaboratively to achieve shared goals and thrives on diversity of people and perspectives; knows when to lead and when to follow and how to ensure effective cross-boundary working. 

Networking: Builds and uses sustainable relationships and networks to support the work of Save the Children.