Functions and responsibilities:
Data Collection:
- Collect complaints and feedback regularly through the established accountability channels (hotline, Whats’App, SMS, individual complaints forms, emails)
- Provide the needed support for callers, including accurate information about IMC’ projects and services provided
- Ensure and protect the confidentiality of beneficiaries
- Enter all data collected into the database for follow-up
- Assist accountability officer in conducting focus group discussions in order to collect feedback
Monitoring and Support:
- Support the accountability officer in reviewing complaints and feedback and following-up on them
- Travel to field when necessary in order to ensure beneficiaries’ participation and monitor data collection
- Develop surveys and other tools in order to monitor and evaluate accountability mechanism
Training:
- Assist the accountability officer in conducting regular training for program teams on the accountability mechanism
Reporting:
- Report findings to accountability officer on a daily basis
- Support accountability officer in developing monthly reports
Working hours :
- Part- time , 24 hours per week
Intervention Sectors
Health
Location
- Lebanon
- Beirut
- Beirut
Application Deadline
Organisation
Salary Range
< 800 (USD)
Contract Type
Part Time
Application Submission Guidelines
Upon submission, please include "Accountability Assistant ( Part- Time ) " in the subject of the email.
Only shortlisted candidates will be contacted.
“Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards within International Medical Corps and amongst beneficiaries served by International Medical Corps.”
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status.
Compliance & Ethics: Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.
The duties and responsibilities listed are representative of the nature and level of work assigned and are not necessarily all inclusive.
Requires a Cover Letter?
No
Experience Requirements
1 to 2 years
Education Degree
Bachelor Degree
Education Degree Details
• Excellent communication skills in Arabic
• Good work proficiency in English
• Familiar with Microsoft tools (Word, Excel,…)
• Experience in working with NGOs (<1 year)
• Good work proficiency in English
• Familiar with Microsoft tools (Word, Excel,…)
• Experience in working with NGOs (<1 year)
Arabic
Good
English
Good
French
None
Hide guidelines for wrong answers
No