info Desk Assistant (Female )

Overall purpose of the role: The Info Desk Assistant will be present at the front desk at the community center in order  to provide information to community members of all nationalities about available services and to do the right referral to  the right activities.  She is also responsible for contacting beneficiaries to ensure their participation in the project activities.

Responsibilities:

• Provide information and counselling about available services.
• Regularly update the cycle schedule and ensure that the updated activities schedule is clearly posted at the front desk.
• Provide accurate information about the CDC approach to beneficiaries including available classes, awareness sessions, events, in addition to DRC protection and case management services.
• Refer identified protection cases to DRC’s G&CE Assistant for proper and timely response.
• Contact beneficiaries and ensure their participation in all activities, while liaising with the data entry officer.
• Follow-up on beneficiaries’ absences by calling them to report the reason for the absence.
• Listen and collect complaints and suggestion from beneficiaries regarding the center activities, staff conduct, and other stakeholders.
• Respond to complaints and guide beneficiaries that seek help through contacting hotlines
• Supporting in daycare for proper and timely response.
• Performs other job-related duties as assigned

Experience and technical competencies:

• Previous experience in working with NGOs.
• Strong communication and interpersonal skills
• Commitment to human rights, gender equality, and non-discrimination
• Excellent written and verbal communication skills in both English and Arabic.