Senior Social Worker for Field Office in Bekaa-Ferzol

Duties and responsibilities

Basic responsibilities:

• Work closely with the World Vision and WFP to ensure that beneficiaries receive appropriate support and for the program to achieve desired outcomes.
• Manage the team in order to ensure an effective implementation of the project.
• Provide technical support to the social workers team.
• Participate in the monitoring of the project; providing reports detailing impact of interventions and measuring outcomes.
• Reporting to the line manager in a timely manner with a high standard of accuracy.
• Be available to cover for any social worker in case of absence.
• be available at the screening desk during the e-cards distribution.
• conduct trainings to inform beneficiaries: how to use the cards in the shops or ATM (materials would be provided)
• do briefing with beneficiaries about why they were invited, donors, steps to go through, hotlines to call in case of complaints, incl. new information from WFP

Protection:

• Address protection issues that intersect with their formal mandates and sector-specific responsibilities
• Engage collectively to achieve meaningful protection outcomes that reduce overall risks to affected
• Provide information to communities and beneficiaries about the complaint mechanism process in place, the principles the organizations it adheres to, how it expects its staff to behave, the programs it is implementing and what they intend to deliver, and assist beneficiaries in claiming their rights.
• Ensure the delivery of humanitarian assistance that is principled, timely, effective and efficient, and contributes to longer-term recovery
• Ensure people’s access to impartial assistance in proportion to need and without discrimination
• Encourage and facilitate community engagement through getting feedback from the beneficiaries to provide feedback on their level of satisfaction with the quality and effectiveness of the assistance received, paying particular attention to gender age and diversity of those giving feedback.
• Conduct trainings to all enumerators on protection mainstreaming, how to identify protection risk cases in a timely manner, and to conduct Safe Identification and Referrals.
• Provide specific information about any protection cases during the distribution.
• Refer cases with protection risks to other specialized protection activities and conduct the needed follow up to make sure the cases are being followed
• Follow-up on the protection risk cases through a referral tracking system, which includes the case number, description of the case, agency referred to, and the means of follow-up.
• Perform ad hoc monitoring visits to contracted shops in order to identify protection risks in shops and report on it, in an effort to ensure the protection of all beneficiaries.

Knowledge

• Data and information collection and sharing in conformity with data protection standards
• Referral pathways
• Coordination and collaboration with stakeholders