Reservation and Sales Coordinator

I. INTRODUCTION

NGO's Background Information

The Lebanon Reforestation Initiative (LRI) is a Lebanese NGO registered at the Ministry of Interior and Municipalities under no. 1186 on 18 June 2014. LRI started as a project launched in 2010 by the United States Forest Service (USFS) Office of International Programs (IP) through the support and funding of the United States Agency for International Development (USAID). LRI's mission is to restore Lebanon's native forests and to instill commitment to reforestation and wildfire prevention and response, through capacity building of local communities and organizations.

LRI has signed an MOU with Ehmej Municipality to support in the management of Arz Ehmej, the ecotourism/conservation area in Ehmej.

II. PURPOSE OF THE POSITION

LRI seeks a full-time Reservation and Sales Coordinator for Arz Ehmej for the period of one year, renewable based on available funding and performance. The Reservation and Sales Coordinator will help the NGO team ensure smooth work progress and compliance with LRI requirements in addition to the organization of bungalow reservations, management of stock and data entry.

The Reservation and Sales Coordinator is expected to perform the following duties related to the Arz Ehmej activities:

• Receive, record and manage reservations for Bungalows and restaurant;
• Perform receptionist duties including answering phone calls, welcoming visitors, communicating packages and information;
• Communicate safety, environmental compliance and conservation and customer service information to all customers at reservation and check-in;
• Record information needed by General Security;
• Keep clear records of all reservations and information of visitors, including copies of ID, demographic information, nationality, etc.;
• Assist in the procurement process – communicate needed procurements to LRI’s Procurement and Grants Manager;
• Manage Arz Ehmej stock and asset inventory;
• Welcome visitors to the indoor restaurant;
• Communicate with corporations and groups to cater events to their needs and develop specific packages for them;
• Manage Arz Ehmej social media platforms;
• Support in the display and sales of local products;
• Assist in any other related activities may reasonably be required;
• Report to LRI’s Project Manager.

III. REQUIREMENTS

 The Reservation and Sales Coordinator should possess the following competencies, skills, and experience:

• Proven practical knowledge in the field of hospitality, business, management, or related fields;
• At least 1 year of relevant experience;
• Strong analytical, communication and inter-personal skills;
• Excellent reporting skills;
• Accuracy in data entry;
• Time management and attention to detail;
• Fluency in both written and spoken English and Arabic.