Health Care Program Support Officer

Roles and Responsibilities:

• Follow up on the accreditation program and the quality processes.
• Orient the healthcare workers on the accreditation process and provide guidance to staff on how to use and interpret policies, guidelines, forms, and lists.
• Collect and monitor applicable documentation.
• Implement and track action plans necessary for adequate delivery of primary healthcare services.
• Provide internal audit sessions to follow up on the proper application of accreditation policies and procedures in coordination with the Performance Improvement Department at Makhzoumi Foundation.
• Operate a focal point with the Ministry of Public Health by responding to their requests.
• Attend meetings (internal meeting with staff, monthly health working groups, central health working group ….).
• Coordinate with Universities, NGOs, INGOS, and students for any project, campaign or research need to be done at MF.
• Prepare the statistical and narrative monthly, Midyear and end year reports.
• Handle all logistics responsibilities in the PHC and Keep tracking sheets up to date.
• Support the Health Care team (e-mails- referrals- ….).
• Follow up on completing the syllabus with the internship program at MF.
• Operate as a Focal person with the marketing and communication department at Makhzoumi Foundation.
• Any other task asked by the Manager

Competencies:

• Effective oral and written communication skills. 
• Expert knowledge of medical terminology.
• Experience in the primary health care setting is required.
• Problem solving skills. 
• Expertise with computer generated reports. 
• Ability to establish and maintain effective relationships with colleagues and beneficiaries.