Senior Information & Communication Technology Specialist-GLOBAL

Key Activity Areas

Implementation of Infrastructure Projects 

• In collaboration with the ITS Manager and the Cyber Security Engineer, provides strategic direction for Medair’s infrastructure roadmap and ensures that future implementations are fit for purpose.
• Builds business case and creates project plan for each project initiative so that the benefits, costs, resource needs and time lines can be clearly explained to management and there is proper buy-in from the user community.
• Leads implementation of approved ICT infrastructure projects within the agreed budget, timeline, and quality.
• Manages project stakeholders including GSO, country programs and 3rd party vendors.
• Monitors project execution progress.
• Provides regular project reporting to ITS management.

ICT Technical Solutions

• Delivery of ICT technical solutions by feasibility study, testing, validation and implementation of new solutions.
• Cooperation and supervision of 3rd party vendors.
• Assessment and implementation of appropriate backup and monitoring solutions ensuring full visibility and recovery of ICT infrastructure.
• Documents solutions and store documentation in shared folders.

ICT Infrastructure

• Operations
  • Provides daily operations of ICT infrastructure with 2nd level troubleshooting.
  • Ensures monitoring, backup and recovery process functionality.
  • Provides regular reporting to management. 
  • End user support
  • Provides 2nd level hardware and software support to Country Programs and GSO users.
  • Helps research, recommend, implement and develop solutions supporting end-user requests.
• Solution awareness
  • Prepares and provides internal training to the user of implemented solutions.
  • Act as a point of contact in case of end-user questions.
  • Management and follow-up of 3rd party vendor questions concerning applications and hardware solutions.
• Innovation/changes
  • The holder of this position is required to
    have an overview of the performance of existing ICT systems and solution and
    propose changes to improve systems efficiency.

Team Life

• Reflect the values of Medair with staff, beneficiaries, and external contacts.