Embrace Lifeline Supervisor

Responsibilities:

• Provide technical constructive feedback to Embrace Lifeline operators, in order to improve knowledge and skills of the lifeline call process
• Provide emotional support and debriefing for operators during and after calls
• Intervene in calls of high risk and imminent cases as per set protocol and collaboration with and under the supervision of the clinical supervisor on call
• Remain on call for a number of days per need to be agreed upon to debrief operators, and assess competence, burn out and compassion fatigue
• Ensure and oversee appropriate documentation in line with Embrace Lifeline policies and procedures
• Participate in performance evaluation of operators
• Assume responsibility in ensuring high quality of care and service
• Work closely with lifeline manager, other lifeline supervisors and social worker
• Participate in the interviewing and selection of new operators applicants to the Embrace Lifeline
• Make recommendations and provide suggestions to the Embrace Lifeline Manager on initiatives related to capacity-building and improving quality and workflow
• Attend weekly meetings with Embrace Lifeline chief operators, supervisor(s) and manager
• Document and archive supervision notes during supervision meetings

Qualities:

• Master’s degree in Clinical Psychology
• Minimum of 2-year relevant experience in the respective field of work
• Demonstrate excellent organizational and time-management skills
• Strong communication, interpersonal and problem-solving skills
• Capacity to handle emotionally taxing cases without being impacted
• Present proficient skills in positive reinforcement and constructive feedback
• Demonstrates flexibility, openness for feedback and respect for boundaries
• Demonstrates leadership skills
• Experience in providing trainings