General Background
Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate
The Registration Assistant is a member of the registration team and is supervised by a more senior colleague who normally reports directly to the Registration Officer. The incumbent is responsible for supporting all activities related to registration, which may also include functions related to reception, call-centre, filing and data management. S/he responds to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements. The Registration Assistant liaises with protection staff and partners to ensure timely identification and referral of persons of concern for protection follow up and may provide interpretation and/or translation services in cases for which s/he has the required language competencies.
Purpose and Scope of Assignment
Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable
Responsibility (process and functions undertaken to achieve results)
Conduct registration interviews in accordance with local SOPs and registration standards.
Respond to queries from asylum seekers and refugees regarding UNHCR's registration procedures and their rights and entitlements.
Maintain accurate and up-to date records and data related to all individual registration cases.
Act as interpreter and translator when needed.
Perform other related duties as required.
Authority (decisions made in executing responsibilities and to achieve results)
Identify persons with specific needs and ensure timely referral to protection follow-up as required.
Refer cases to other units within the office and to implementing partners as necessary.
Monitoring and Progress Controls
Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring
Accountability (key results that will be achieved)
Collaborate with protection staff and/or partners in the delivery of assistance and programming, including provision of identity and entitlement documentation
Intervention Sectors
Refugees
Location
- Lebanon
- North Lebanon
- Tripoli
Application Deadline
Organisation
Salary Range
> 3000 (USD)
Contract Type
Full Time
Application Submission Guidelines
Interested qualified external persons meeting the requirements of the attached Job Description can apply online through the following website: https://lb.unhcrjobs.org/ no later than COB 21/10/2020.
Please note that only applications received through the above website will be accepted and no applications will be accepted through email.
Only short-listed candidates will be contacted. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees). UNHCR strongly encourage qualified female applicants for this position, applications form individuals with special needs are encouraged. Shortlisted candidates may be required to sit for the written test and/or oral interview.
UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR has a ZERO TOLERANCE policy on sexual exploitation and abuse, and sexual harassment. Successful candidates will be subject to mandatory UN Sexual Exploitation and Abuse and Sexual Harassment clearance check prior to receiving an offer.
UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
Requires a Cover Letter?
Yes
Experience Requirements
1 to 2 years
Education Degree
High School
Education Degree Details
a. Education (Level and area of required and/or preferred education)
Years of Experience / Degree Level - required
One year of relevant experience with High School Diploma; or Bachelor or equivalent or higher
Certificates and/or Licenses - preferred
Social Sciences, Statistics, Mathematics, Information Technology, HCR Protection Learning Programme
Language Requirements - required
Knowledge of English and/or UN working language of the duty station if not English.
b. Work Experience
Relevant Job Experience - preferred
Experience in working with UNHCR ProGres software.
c. Key Competencies
Functional Skills - preferred
IT-Computer Literacy;
Core Competencies
Accountability, Communication, Organizational Awareness, Teamwork & Collaboration, Commitment to Continuous Learning, Client & Result Orientation
Managerial Competencies
Not applicable.
Cross-Functional Competencies
Analytical Thinking, Technological Awareness, Planning and Organizing
Years of Experience / Degree Level - required
One year of relevant experience with High School Diploma; or Bachelor or equivalent or higher
Certificates and/or Licenses - preferred
Social Sciences, Statistics, Mathematics, Information Technology, HCR Protection Learning Programme
Language Requirements - required
Knowledge of English and/or UN working language of the duty station if not English.
b. Work Experience
Relevant Job Experience - preferred
Experience in working with UNHCR ProGres software.
c. Key Competencies
Functional Skills - preferred
IT-Computer Literacy;
Core Competencies
Accountability, Communication, Organizational Awareness, Teamwork & Collaboration, Commitment to Continuous Learning, Client & Result Orientation
Managerial Competencies
Not applicable.
Cross-Functional Competencies
Analytical Thinking, Technological Awareness, Planning and Organizing
Arabic
Fluent
English
Fluent
French
None
Hide guidelines for wrong answers
No