Shelter and Wash Officer

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

1. Role and responsibilities

The Shelter and WASH Officer is responsible for assisting in the day to day implementation of the Shelter WASH program in North Lebanon, through carrying out quality technical assessments and technical follow-up, coordination with other NRC’s CC and programs, conducting eligibility and vulnerability assessments, managing the team, and submitting reports.

Generic responsibilities

• Monitor and report on the project activities and ensure compliance with plans and NRC standards
• Mobilize communities and community leaders for the building materials, construction activities and maintenance of structures.
• Suggest new methods and approaches in order to improve the quality of the activities
• Ensure minimum Shelter and WASH standards (based on SPHERE) are applied and maintained in shelters and schools under rehabilitation.
• Administrate payment requests for owners, contractors, partners, suppliers, construction workers, etc.
• Report all shelter and WASH technical related concerns
• Carry out data collection as required
• Prepare and file relevant documents according to procedures
• Carries out related mainstreaming of protection in programme daily implementation as per the set of NRC’s Protection mainstreaming guidelines, and ensures reporting any breaches/concerns to the line manager for proper action.
• Ensures that all protection related detected cases are referred to the concerned referral focal point and to the related Protection Coordinator.

Specific responsibilities

• Lead technical assessments of housing rehabilitation and upgrades, common space rehabilitation, totally destroyed buildings, schools, infrastructure upgrades , etc.,  in line with NRC’s project criteria and proposals
• Plan for hygiene promotion sessions on HH level and on communal level, and support in building up schools committees, teacher and students committees.
• Work with the shelter WASH coordinator on the implementation of projects including properties selection, schools selection, meeting with refugee and host communities, assessments, monitoring, distribution, etc.
• Produce accurate drawings, reports, measurements (BoQs) and/or photographs as evidence of a technical assessment.
• Support, guide, and lead the Shelter WASH Assistants/hygiene promotion assistants under the close supervision of the shelter WASH coordinator.
• Act responsibly and communicates respectfully with home owners to give a clear and accurate picture of the households’ past, current and future situation.
• Explain the NRC assessment and selection process well to owners who do not fall within the project criteria.
• Ensure the appropriate documentation is in place in order prepare contracts and payments accordingly.
• Manage the assistants, and follow up on their capacity building and improvement, throughout regular meetings, and concrete communication.
• Contribute to all shelter/WASH COVID-19 activities and plans
• Plan the daily and weekly activities of Shelter WASH assistants/ HP assistants in relation to:

• Technical assessments and all technical annexes
• BoQs production, revision, and approval duplication
• Supervision of work
• Follow-up of troublesome cases
• Ensuring closure of work by the anticipated date

• Response to and follow up on referred cases
• Management of assigned case-loads, including keeping up-to-date records of numbers of housing units, shelter, and landlords contracted

Critical interfaces

• Social Field Officer, Database Officer,  Technical and Social Field Assistants, Coordinator and Project Manager
• NRC support and programme staff
• Beneficiaries
• Community focal points
• Local authorities

2. Competencies

1. Professional competencies

Generic professional competencies:

• Bachelor degree or equivalent in Civil Engineering or Architecture or other relevant engineering degree
• Minimum of 3 years of relevant work experience with NGOs, charities, humanitarian work or similar organisations
• Knowledge of the NGO operations and dynamics of the humanitarian sector as well as the north area is a plus
• Proficiency of CAD programmes and computer based drawings
• Knowledge in GIS is preferable   

Context/ Specific skills, knowledge and experience:

• Good communication and interpersonal skills
• Strong organizational and team work skills
• Very good English language proficiency
• Solid experience in assessments, surveying and reporting
• Excellent communication and report writing skills (oral and written)
• Strong computer skills (CAD, Word, Excel, Power point)

2. Behavioral competencies

• Good cultural awareness and sensitivity
• Highly approachable, trustworthy and confidential
• Delivering working tasks in a structured and professional manner, according to a daily activity plan
• Meeting deadlines
• Adhering to the NRC standards, policies and guidelines
• Adapting and coping to change
• Communicate effectively and respectfully
• To act respectfully and guide building owners to give clear and accurate description of the household’s current and past situation
• Make sure that NRC criteria is well communicated to all landlords and beneficiaries