IT Officer

Noting that several activities have been implemented remotely in the last months, AND is seeking IT support for the team members especially as the new modality requires the use of digital materials, and new software/ new technologies.

Areas of Responsibility:

• Technical support including installing and configuring computer hardware, software, systems, networks, printers and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support (online & offline) across the Organization (this may be in person or over the phone)
• Setting up accounts, emails, licenses…. for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• The IT officer should implement the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need.
• The IT officer must also ensure that the systems remain operational at all times and this includes point to point phone calls as well as conference calls. Video and web conference also fall under this category and include other forms of technology necessary to facilitate communication: network drives, electronic mail (email), and secure servers.
• Training employees of the use of new software, and troubleshooting problems with the system or with an individual's computer.

Skills and Qualifications

• Bachelor’s degree.
• A technical, logical thought process
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritize and delegate
• A keen eye for detail

Reporting

The IT Officer shall report to the program director.