Quality Assurance Officer

Areas of Responsibility:

• Set up an internal system of review/ quality assurance
• Support all team members in projects management documents and reporting process
• Preparing quality assurance reports for the use of management and monitor the work of all teams.
• Oversee the record keeping of the team and prepare appropriate reports for management.
• giving feedbacks to staff.
• Coordinate internal program reviews, and providing feedback to staff (with HR officer).
• Support in community engagement and mobilization (when needed).
• Assist in projects reviews.
• Assist in internal and external audit reviews (programmatic and financial).
• Promotes Capacity building and quality service improvement.
• Dissemination of information regarding quality standards to stakeholders.
• Review and/or prepare policies with respect to project management, field conduct and support in harmonization of approaches.
• Preparing and implementing quality assurance policies and procedures.
• Monitor policy implementation in the field and office settings
• Build the capacity of the team; conducting information sessions and workshops on quality management processes and procedures.
• Training and assisting team members to carry out their quality control function;
• Sampling services to determine whether they meet specifications and quality standards, and initiating corrective action if necessary;
• Review and analyze field reports  quality assurance data and making recommendations for improvement to management;
• Compiling reports for relevant management groups.
• Performing routine file visits and quality tests.
• Identifying and resolving workflow by addressing and discussing issues and proposed solutions with project managers, program directors and/or the board of directors.
• Ensuring that standards and safety regulations are observed.
• Documenting quality assurance activities.
• Interpret, build upon, and comply with the organization’s quality service standards.
• Create feedback protocols for implementation across all implemented projects.
• Identify training needs and take action to ensure a cross-cutting compliance within the organization.
• Pursue continuing education on new solutions, technology, and skills.

The Quality Assurance Officer is required to possess the following skills:

• Ensuring absolute quality while adhering to all relevant government legislation and respecting all related SOPs.
• Plan, execute, and oversee review and monitoring of services provided within all projects of to confirm quality conformance to the identified needs, donors’ specifications & AND’s policies and quality deliverables.
• Analyze and investigate complaints or reported quality issues to ensure closure in accordance with AND’s guidelines and external regulatory requirements.
• Develop or update AND’s complaint & feedback; investigation procedures when needed to ensure capture and investigation, as well as proper documentation of complaints.
• Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management.
• Provide training and support to projects’ teams on quality assurance systems, policies, procedures, and core processes

Skills and Qualifications

• Bachelor’s degree.
• Certificate in quality assurance is a plus.
• Superb computer competence, including database management.
• Analytical, problem-solving, and decision-making skills.
• Previous experience in quality assurance or similar field.
• Working knowledge of tools, methods, and concepts of quality assurance, and Knowledge of quality assurance terminology, methods, and tools.
• Solid knowledge of relevant regulatory standards.
• Good communication skills, both verbal and written.
• Excellent data collection and analysis skills.
• Strong attention to detail.

Reporting

The Quality Assurance Officer shall report the program director.